jobapplier

Member Coordinator

Honeydew

About Honeydew 👋

No one should suffer from a treatable skin disease because they couldn’t access care. That’s what

Honeydew

is fixing — a platform connecting hundreds of millions of people to licensed dermatologists, FDA-approved treatments, and ongoing skin health support. We’ve helped 40,000+ patients get life-changing results, we’re growing 5x YoY, and we’re just getting started.

The Opportunity 📈

Our Member Coordinator will answer calls from patients, labs, and pharmacies, directing inquiries to the appropriate departments and scheduling appointments. They also assist patients via live chat on Honeydew’s website, providing information and addressing concerns about treatments, appointments, and general inquiries.

Schedule

  • Monday–Friday, 9:00 AM–5:30 PM EST
  • Responsibilities

Customer Service

Provide exceptional customer service to all incoming callers, addressing questions, concerns, and requests promptly and courteously.

Product Knowledge

Develop a deep understanding of our products and services to effectively answer inquiries and provide accurate information.

Issue Resolution

Listen attentively to customer concerns, troubleshoot problems, and escalate issues to appropriate departments when necessary.

Documentation

Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, in our CRM system.

Qualifications

  • Previous experience in customer service or call center roles preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to remain calm and professional under pressure.
  • Proficiency in basic computer skills.

Benefits

  • Opportunity to make a meaningful impact on patients’ lives
  • Join a mission-driven, innovative team dedicated to transforming skincare

Comprehensive healthcare benefits (medical, dental, vision)

401(k) with company match

Monthly technology stipend

Paid time off and paid holidays

Supportive, collaborative team culture

  • This is a fully remote position with an hourly pay of $17.00.
  • Candidates must be authorized to work for any employer in the US. This role is not eligible for visa sponsorship.
  • Candidates residing in the following states will be considered for this role: AL, AZ, FL, GA, ID, LA, MD, MI, MO, MS, NJ, NY, NC, OH, PA, SC, TX, UT, VA, WI