IT Trainee

Responsibilities

• Work with other support functions on projects and activities related to IT.
• Liaise with partners and vendors on IT related user support.
• Like for example, open incidents with HP support for hardware maintenance.
• Conform with ITIL processes and ensuring that all incidents are addressed efficiently, and proper system logging is maintained.
• Perform basic incident and problem analysis as required to resolve incidents and requests.
• Perform hardware and software change requests as assigned Perform implementation support as required.
• Attend end user meetings as requested to provide local support to users.
• Work with IT and Global support teams to act as a local IT resource as required to ensure regional infrastructure is maintained at a high service availability level.

Requirements

• Proficient with MS Office 365 & Windows 11.
• Ability to interact professionally with others and work independently in a fast-paced environment.
• Strong problem solving and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to prioritize workload and complete responsibilities on time.

The Role

Join our IT team in Ecolab as an IT Trainee based in our office in Sant Joan Despi (Barcelona) . Ecolab’s IT teams leverage advanced technologies and methodologies across multiple domains including customer collaboration, end user computing, enterprise resource planning, cyber security, and business analytics, partnering with our businesses to deliver results. Our interns develop essential business and IT skills by actively supporting projects and programs that enable breakthrough results for Ecolab’s businesses. What you will do Under direct supervision you will be responsible for providing support to IT users. You will use basic analysis techniques to troubleshoot and resolve incidents as well as assisting in performing root cause analysis on problems. Using remote control software, you will provide onsite and cross-border support. Conduct regular interaction with IT users using customer service skills and communication skills.

Qualifications

& Skills Degree in Computer Science, Information Technology, or other relevant area Fluent in Spanish and English language (verbal & written communication). Italian will be considered a plus.

Highly dependable team player.

Familiarity with desktop applications, including the following: Local client configurations including, SMS, SAP GUI VPN, remote/wireless access connectivity configuration and maintenance Support of Android and iOS mobile devices. Remote Software like GoToAssist or Bomgar.

What we offer

12 months contract. Access to best-in-class resources, tools, and technology.

Start date

As soon as possible. 40 hours per week.

Work schedule

9AM to 6PM (daily presence at the office is needed for the role). Company profile Ecolab is the global leader in water, hygiene and energy technologies and services that protect people and vital resources. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources. Ecolab is a trusted partner at nearly three million customer locations around the world, supplying clients in foodservice, food processing, hospitality, healthcare, industrial, and manufacturing markets, all choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals. Ecolab’s commitment to diversity, equity and inclusion (DE&I) reflects our longstanding value of working together to integrate diverse perspectives to challenge ourselves, reach our goals and do what’s right. A certificate of disability would be an asset