SAP Basis Technical SME

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress.

Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your Role As an SAP Basis Consultant, you will be responsible for managing and supporting complex SAP landscapes within the RISE with SAP (MSM) environment.

You will act as the technical owner for SAP Basis operations, ensuring system stability, availability, performance, and security while serving as the escalation point for critical incidents and complex technical challenges. What You Will Do Administer and maintain SAP systems including ECC, S/4HANA, BW, PI/PO, and Solution Manager.

Perform SAP installations, upgrades, patches, system refreshes, and migration activities. Troubleshoot and resolve complex SAP Basis, HANA database, and system performance issues. Lead critical and major incident management, root cause analysis, and preventive action planning. Monitor SAP environments using SAP Focused Run (FRUN), Solution Manager, and other monitoring tools.

Manage SAP transport requests, user administration, system copies, and configuration management. Support high availability, disaster recovery, backup/restore, and business continuity processes. Work closely with SAP, infrastructure, cloud, and application teams within the RISE with SAP delivery model. Automate routine Basis activities through scripting and runbook execution.

Provide technical guidance and support to L1/L2 teams and drive operational excellence initiatives Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms.

Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development.

You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others Required Skills and Experience Strong expertise in SAP Basis Administration with experience supporting enterprise SAP landscapes. Hands-on experience with SAP ECC, S/4HANA, BW, PI/PO, and SAP Solution Manager.

Experience working in RISE with SAP / Managed Services (MSM) environments. Strong knowledge of SAP HANA administration and troubleshooting. Expertise in incident management, problem management, and system monitoring. Experience with SAP kernel upgrades, support package implementations, system refreshes, and migrations.

Strong knowledge of SAP transport management, user administration, system copies, and configuration management. Experience in SAP performance analysis, optimization, and troubleshooting. Strong knowledge of Linux/Unix and Windows operating systems supporting SAP environments. Ability to independently manage major incidents and complex technical issues.

Excellent analytical, troubleshooting, communication, and stakeholder management skills. Preferred Skills and Experience Experience with SAP Focused Run (FRUN), Solution Manager, and enterprise monitoring platforms. Knowledge of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform in SAP environments. Experience working with SAP RISE operational processes and service management frameworks.

Knowledge of SAP security, certificates (PSE), connectivity, and compliance requirements. Experience with automation, scripting, and runbook-driven operational activities. Understanding of high availability, disaster recovery, backup/recovery, and business continuity planning. SAP Basis and/or SAP HANA certification. ITIL Foundation or equivalent service management certification.

Experience supporting global managed services and enterprise SAP operations Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply.

We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers.

This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow.

Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve.

You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that.

Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.