Technical Support Specialist

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally.

Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)!

We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

Join our team today and experience firsthand our dedication to supporting People First.

Responsibilities

• As a Technical Support Specialist, you will be responsible for providing exceptional support to customers for its AI products.
• You will analyze support tickets to identify common issues, synthesize the information and document troubleshooting steps and suggested responses.
• You will be responsible for improving the internal documentation (help center and support playbooks) and sharing the knowledge with your teammates.
• You will work closely with OpenAI staff, and must be self-motivated, proactive, and able to take the initiative in your work.
• OpenAI values relevant work experience and cultural fit more highly than educational credentials, so candidates with the necessary skills and experience are encouraged to apply regardless of their educational background.
• ● Independently analyze, categorize and synthesize information from large volumes of support tickets ● Prioritize frequently arising issues that lack existing documentation or instructions for T1 support to follow ● Creating documentation (help articles) and internal playbooks followed by support staff ● Train and mentor T1/T2 teammates to handle new ticket types ● Respond to complex support tickets (including advanced tech-enablement tickets related to e.g. prompt engineering) via Intercom and Slack ● Maintain help center articles and update them as needed ● Continuously learn about rapidly changing and growing product offering to stay up-to-date

Requirements

• ● Exceptional written and verbal communication skills ● Demonstrated ability to work independently on complex projects requiring analytical skills and critical thinking ● Ability to acquire, retain and share complex information ● Being kind, curious and always wanting to grow their technical skills ● Interest in AI products ● (desirable) Experience in a similar support / operational / analytical role ● (desirable) Experience with basic data analytics or programming

Benefits

• At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.
• Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.
• We take pride in our inclusive environment and positive impact on the community.
• Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .