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Training & Development Specialist

Virtual Staff 365

# Training & Development Specialist

> Virtual Staff 365 · Philippines (Remote) · Full-time · Posted 2026-11-12

**Workplace:** remote

## Description

**VirtualStaff365** is a leading Australian-based offshore recruitment and staffing provider, connecting top talent in the Philippines with innovative businesses across Australia. We pride ourselves on a candidate-first approach, long-term client partnerships, and a collaborative internal team culture.

As a fast-growing business in a fast-growing sector, we're seeking to take on an **Training & Development Specialist**, to join our team.

### Job Responsibilities

**Assessment and Gap Analysis**

  • Conduct structured gap analysis conversations with client managers and offshore staff
  • Evaluate skills against role requirements to identify training gaps, performance issues, and process bottlenecks
  • Document baseline findings and reassess at key intervals to measure skill acquisition and return on investment

**Programme Development and Implementation**

  • Partner with client managers to identify post-onboarding skill needs and provide early-stage learning resources
  • Design learning pathways and skill matrices for tenured staff to enable career progression and specialisation
  • Work with Subject Matter Experts to develop niche technical content and role-specific training modules
  • Build a reusable central library of training programmes and templates for shared client needs

**System Administration and Continuous Improvement**

  • Source external training programmes or build bespoke interactive modules using modern learning management systems and AI-driven content tools
  • Oversee course enrolments, progress tracking, certifications, and system administration
  • Provide qualitative insights and quantitative reporting on skill trends and participation rates to operational teams
  • Advise and assist clients in structuring or refining their internal training processes upon request
  • Follow up on requests, set meetings, and communicate effectively via outbound and inbound calls with stakeholders

## Requirements

  • 5 to 7 years of prior experience in training coordination, gap analysis, and course development
  • Proven ability to design learning pathways and skill matrices for staff progression
  • Strong proficiency in using eSkilled or similar learning and student management systems
  • Advanced written and verbal English communication skills for clear stakeholder engagement
  • Experience conducting structured gap analysis conversations with managers and staff
  • Strong proficiency in Google Workspace and Microsoft Excel
  • Ability to self-manage, take initiative, and drive new training processes independently

### Nice-to-Have Skills

  • Experience operating within the offshore staffing or BPO industry
  • Hands-on experience with AI content generation tools such as Gemini or Google Workspace copilot
  • Background in customer experience, digital marketing, or HR training development
  • Familiarity with Zoom Phone and endpoint security tools

## Benefits

  • Permanent work-from-home set-up
  • Dayshift (Australian Eastern Standard Time business hours)
  • Full-time job
  • HMO (STAFF only)
  • Annual leave
  • 13-month pay
  • With Government mandated benefits

## Apply

[Apply at Virtual Staff 365](https://apply.workable.com/virtual-staff-365/j/C599D0F156/apply)

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