Solutions Engineer

ABOUT BASELAYER

Every business in America needs a bank account to exist. The system that decides whether they're real, who's behind them, and whether they're a risk, runs on infrastructure from the 1980s. We're rebuilding that layer from scratch.

Baselayer is the identity layer for institutions across the United States: the most complete business graph in America and every human tied to it. We fuse public records, IRS data, sanctions lists, web signals, and fraud telemetry from 2,200+ financial institutions into a single graph that resolves any business and the humans behind it in milliseconds. The legacy credit bureaus took 50 years to build something that gets 60% match rates. We've built something that gets 98% in under two years.

Today we're trusted by over 20% of financial institutions in America including FIS, Rho, Socure and top five US banks. But the graph is becoming infrastructure for anyone who needs to know if a business is real and worth trusting: gig platforms, marketplaces, AI companies, and commerce infrastructure at scale.

Trust is the substrate of every financial transaction. We're rebuilding it.

ABOUT THE TEAM

AI agents are starting to transact: opening accounts, buying services, moving money on behalf of the businesses and people behind them. Every one of those transactions has a counterparty asking the question banks have always asked: who am I dealing with, and can I trust them? Today's identity infrastructure wasn't built to answer it at agent speed.

The Agentic Economy team is extending Baselayer's business graph into the trust layer for agentic commerce: verifiable credentials that bind an agent to the verified business and human behind it, a registry counterparties can query in real time, and verification APIs that plug into the networks, platforms, and protocols where agent transactions happen.

We run like a startup inside a startup: a small senior team led by our GM of Agentic Economy, working directly with payment networks, banks, wallet providers, and agent platforms. The category is being defined right now; the standards, seats, and infrastructure decisions of the next 18 months will be consequential for a decade.

ABOUT THE ROLE

We're looking for a technical bridge-builder who thrives at the intersection of engineering and customer success. You have a passion for translating complex technical concepts to diverse audiences and enjoy diving into code to solve real-world problems. You're energized by helping customers implement solutions that drive measurable business value.

WHAT YOU'LL DO

Technical Consultation: Help understand customer requirements and design appropriate implementation strategies for Baselayer's identity verification solutions

Implementation Support: Guide customers through API integrations and ensure successful deployment of Baselayer products

Solution Design: Create technical documentation and implementation plans that address specific customer needs

Product Demonstrations: Deliver technical demonstrations that showcase Baselayer's capabilities

Cross-functional Collaboration: Work closely with sales, product, and engineering teams

Technical Documentation: Develop implementation guides and solution architectures for various customer scenarios

Customer Training: Educate customers on Baselayer's products and APIs

Feedback Loop: Collect and communicate customer feedback to product and engineering teams

Continuous Learning: Stay current with industry trends and emerging technologies in the identity verification space

Post-implementation Support: Provide ongoing technical guidance to ensure customer success

MINIMUM REQUIREMENTS

You have 2+ years of experience in a technical role, product management, or customer-facing position

You possess fundamental knowledge of API concepts and web technologies

You're detail-oriented and able to document requirements effectively

You're a natural problem-solver who enjoys finding solutions to complex challenges

You're adaptable and can navigate ambiguity with confidence

You're highly collaborative and enjoy working with cross-functional teams

WHAT SETS YOU APART

Experience in solutions engineering, implementation, or technical customer success

Basic coding skills in Python or JavaScript

Familiarity with identity verification, KYC/KYB processes, or financial compliance

Experience with fintech or financial institutions

Experience leading technical discovery calls, product demos, or implementation workshops

WORK LOCATION

Based in San Francisco; 4 days per week in office

COMPENSATION

Salary Range

$135,000 – $220,000 + Equity

BENEFITS

Time off when you need it

Flexible PTO so you can recharge without red tape

In-person energy

We're based in SF and meet in the office 4 days per week

Competitive compensation

We pay well and back it with equity. We want you to think and act like an owner

Career rocket fuel

You'll help build the foundation of a high-growth startup, working side by side with experienced founders and team members who've done it before

Benefits on us

We cover 100% of your health, dental, and vision premiums. No surprise deductions from your paycheck

401(k) with company match

: We match your contributions so your future self benefits too

HSA contributions included

We contribute to your HSA on applicable plans, so your coverage works as hard as you do

Stay healthy, stay sharp

A $250 monthly gym stipend to help you bring your best self to work, and everywhere else

Lunch on us

Lunch stipend so you can stay fueled and focused without thinking about it

A seat at the table

We believe in transparency, radical candor, and giving every team member a voice 🔥