Supervisor, Technical Customer Support

Summary of the role Supervisor the Field Service Team and leading the technical support activities for XRT KR Maintain the Application and Service tickets in the system accordingly Provide application and product training and updates to distributors and customers on the latest technology and product developments Collaborate with internal stakeholders to develop customized applications/solutions to meet customers’ needs.

Develop team members’ technical capability in terms of application & service skills Support marketing activities with distributors by participating in key trade exhibitions/shows and other events to promote Nordson products Gather relevant market information, including latest technology and industry trends, competitor developments, changes in existing markets and emergence of new markets for feedback to management Contribute key customers Service Contract Promotion with XRT products sales leader Contribute increasing Aftermarket revenue, developing new aftermarket sales leads Support XRT product manager and service team in each XRT products to support distributors and customer Supporting trade show and exhibition to create sales leads Assist in formulation of local sales and marketing strategies through market analysis and partner closely with local distributor(s) to drive sales and win projects Skill and Qualifications Requires + 15 year in Semiconductor industries with experience of technical team manager position Travel Required Esimated 50% in local, 20% oeversea