Lead Casher

The future isn't coming; it's here, and we need builders, innovators, and problem solvers to help us create it. Who you are Metropolis is seeking a Lead Cashier to serve as the frontline anchor of our facility operations, driving seamless customer experiences and operational precision across every shift. In this role, you will mentor cashier personnel, coordinate lane coverage, and safeguard financial integrity by auditing cash-handling procedures, balancing shift reconciliations, and operating parking revenue control systems. Partnering closely with supervisors and facility management, you will champion operational velocity, resolve customer escalations with poise, and maintain high standards of service across all lanes and payment touchpoints.

About SP Plus

Who we are The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive.

We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go.

From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical.

Responsibilities

• What you’ll do Lead daily shift operations, setting a positive operational standard while coordinating lane allocations, shift assignments, and staff break schedules to maintain smooth traffic flow
• Train, mentor, and coach frontline cashiers on standard operating procedures, customer service standards, safety guidelines, and equipment operation
• Process cash, credit, debit, and validation payments accurately using cash registers, fee computers, and automated parking access revenue control systems (PARCS) Audit and verify cashier starting banks, mid-shift drops, and end-of-shift cash and validation reconciliations in compliance with cash-handling security policies
• Resolve complex customer service escalations, fee disputes, and gate or ticket malfunctions, escalating critical facility issues to management as necessary
• Calculate parking fees, issue receipts, compute manual fee adjustments during system outages, and manage lost ticket forms, exception logs, and non-revenue transaction records
• Compile, audit, and deliver shift reconciliation reports, vehicle counts, occupancy logs, and bank deposit packets for facility accounting
• Monitor parking booths, entry and exit lanes, and customer intercoms to ensure prompt, courteous assistance and a clean, safe, fully stocked operational environment
• Provide hands-on cashiering support during peak volume periods or staffing shortages to maintain lane velocity
• Operate company vehicles or shuttles on facility property when required by location operational needs and execute special operational projects as assigned

Requirements

• What we’re looking for High school diploma or equivalent (GED) 1+ years of experience in cashiering, customer service, or parking operations
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes
• Demonstrated proficiency in mental arithmetic, balancing cash registers, and reconciling multi-transaction ledger sheets
• Proficiency with POS systems, credit card processing terminals, fee computers, and basic computer applications such as spreadsheets and facility management software
• Valid state-issued driver’s license with an acceptable driving record
• Flexibility to work varied shifts based on operational needs, including mornings, evenings, overnights, weekends, and holidays
• Proven communication, leadership, and conflict-resolution skills with the ability to defuse tense customer situations and support shift teams
• Strong critical-thinking and problem-solving abilities to follow detailed operating procedures and handle operational anomalies calmly
• Ability to sit, stand, bend, walk between lanes, and lift or move up to 25 pounds across active operational environments
• While not required, these are a plus
• Prior experience acting in a lead, supervisory, or keyholder capacity
• Location US-KS-KANSAS CITY