Customer Service Associate

Some details about the Customer Service Associate role As an integral part of the front line team, the Customer Service Associates ensure the flow of pickup and returns remain smooth.

This role would be well suited for applicants who like to work in a fast pace environment-they must be experienced working in a Customer Service position and have a keen ability to successfully resolve customer conflict at the return desk.

About Encore Auctions

Why Choose Encore?

• We believe in creating lasting relationships with our employees.
• What will you need to be successful in this role: Common sense, consistent attendance, reliability and level of maturity that will commit to their role
• It is an engaging, adrenaline-fueled experience that never fails to delight when you win an item you had your eye on!
• Whether you are a new bidder or a seasoned one, each week will be new and exciting with fresh finds!

Responsibilities

• Applicants must be comfortable following established appointment policies, refund parameters and ensuring that the flow of traffic remains smooth, despite pressures from customers who do not follow the pick up process.
• As a Customer Service Associate, you’ll play a key role in ensuring a smooth and enjoyable customer experience: Greeting customers and creating a welcoming visit to Encore Assisting with auction inquiries, invoice payment, and returns

Processing payments (cash, debit, credit) with accuracy

• Handling customer concerns with empathy, professionalism, and confidence
• Following company policies and procedures while maintaining fairness and consistency
• We appreciate your efforts and contributions and offer various benefits to enhance your experience at Encore Auctions.

Requirements

• We’re Looking For Previous customer service experience (retail, hospitality, or similar) is a must Strong communication and conflict-resolution skills Ability to stay positive and focused in a busy environment A team player with a “customer-first” mindset
• Someone who thrives in fast-paced, energetic settings
• If you’re someone who enjoys problem-solving, connecting with people, and working in an environment where every day brings something new, Encore Auctions is the place for you!
• English well Great organizational and time management skills
• You have a keen eye and notice the details Ability to multitask in a fast-paced environment Ability to work

Pay

This role starts at CS Level 1- $17.95 per hour.

Benefits

• 4% Vacation pay on each pay or accrual if you prefer Bi-weekly pay schedule
• Casual Dress On-site Parking Job growth
• Group Benefit enrolment for eligible full-time employees Group Retirement Savings Plan for those interested in planning for your future

We are close to a bus route

• After three months of continuous employment, you will be eligible to enroll with our Group Benefit plan through Manulife- we offer Single or Family coverage with Dental and Vision care included and the employer pays 50% of your premiums.
• We also offer enrollment with our GRSP (Group Retirement Savings Plan) for those who are interested.
• We give our customers opportunities to acquire an extensive variety of thousands of products, sometimes at a fraction of the retail price!

Be ready to work and be ready to give it your all- we move fast at Encore so the employees have to as well Ability to meet performance benchmarks Strong communication skills Ability to read and speak

Tuesday to Saturday, Tues 11:20am to 6:15pm and Wed to Sat 9:45 to 6:15 pm Working with little supervision, is a self-starter and likes to stay busy

Encore Auctions is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are an individual with a disability and you need accommodation in order to apply for this position, please contact the Human Resources Manager.

Business is booming and we are looking for a seasoned Customer Service Associate who can keep up with the demand of our growth Please note we are NOT hiring summer students or part-time staff at this time. We are looking to hire stable, full-time staff who are permanently able to work in Canada. By clicking APPLY, please upload your resume and answer the attached questionnaire. Once completed, our recruiters will review your application. _ We are Encore Auctions, Canada's largest online auction of new, returned, undeliverable and overstocked items from several major online retailers.