Sr Service Engineer

Role Summary We are seeking an experienced Senior Service Engineer – Controls, Fire & Security to manage service, troubleshooting, maintenance, and commissioning activities for Building Automation, Fire Detection & Alarm Systems, Access Control, CCTV, and Integrated Security Systems. The role requires strong technical expertise in Controls, Fire & Security solutions, customer engagement, and field service operations.

Key Responsibilities Service & Maintenance Perform preventive, corrective, and breakdown maintenance for Controls, Fire & Security systems. Diagnose and resolve system faults, communication failures, and integration issues. Execute Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) activities. Ensure compliance with service level agreements (SLAs) and customer commitments.

Technical Support & Troubleshooting Troubleshoot and maintain: Fire Alarm Systems Building Management Systems (BMS) Access Control Systems CCTV & Video Surveillance Intrusion Detection Systems Public Address & Voice Evacuation Systems Electronic Security Systems Support system upgrades, retrofits, software updates, and migrations. Conduct root cause analysis (RCA) and implement corrective actions.

Commissioning & Integration Commission field devices, controllers, and networked systems. Configure software, graphics, reports, alarms, and schedules. Support integration between BMS, Fire Alarm, CCTV, and Access Control systems. Validate system performance and customer acceptance testing. Customer Management Interface directly with customers to provide technical support and service solutions.

Prepare service reports, maintenance records, and site documentation. Identify modernization, upgrade, and service business opportunities. Ensure high customer satisfaction through timely issue resolution. Safety & Compliance Adhere to EHS and site safety requirements. Follow quality processes and documentation standards. Participate in emergency service support during critical outages and breakdowns.

Required Skills Strong hands-on experience in Controls, Fire & Security systems . Knowledge of: Fire Alarm Systems (Notifier, Edwards, Simplex) Access Control Systems CCTV & IP Video Solutions BMS/Building Automation Systems Networking (TCP/IP, LAN, WAN) BACnet, Modbus, OPC Communication Protocols Ability to read electrical schematics, control drawings, and system architecture diagrams.

Experience in system troubleshooting and fault diagnostics. Qualifications Diploma / BE / B.Tech in Electrical, Electronics, Instrumentation, E&C, or related engineering discipline. 5–8 years of relevant experience in Controls, Fire & Security service operations.