Customer Care Associate (Temporary)

Role Title

Customer Care Associate (Temporary)

About Madhappy

Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces to explore personal expression as a means to an improved state of mind. Its own flagship stores, with locations in West Hollywood, New York, Tokyo, Malibu, and Seoul, are each designed to reflect their site, while still sharing the brand’s DNA.

The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.

The Opportunity

We are looking to hire a full time temporary Customer Care Associate for Madhappy.

In this position, you will be responsible for acting as the brand voice and setting the standards for how we interact with our community. This role will be working within our Customer Experience team. This role will report directly to our Customer Experience Lead.

You must be based in or willing to move to Los Angeles to be considered for this position.

As a customer care associate, you will

Understand Madhappy dialogue to effectively respond to customer inquiries

Manage and respond to inbound customer support questions

Manage returns and backorders through online portal and in-house processing

Work with the CX team to fulfill orders out of the Madhappy HQ

Work with external shipping partners to resolve issues

Assist in office management: including organizing of the office, moving product and preparing pieces for fulfillment

The Qualifications

Customer support experience (1+ years)

Optimistic and energetic

Must have a car and live in LA

Solutions-oriented

Attention to detail

Extremely organized

Excellent verbal and written communication and interpersonal skills

Patience, empathy and professionalism

Effective collaborator with other team members

Passion for community and our mental health mission

The Compensation

$18.50-$24 an hour

The Benefits

Employee discount and early access to products