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Service Manager

Uni Systems

# Service Manager

> Uni Systems · Valletta, Malta · — · Posted 2026-11-11

**Workplace:** on_site

**Department:** International BU

## Description

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Manager to join our UniQue team in Valletta in Malta.

What will you be bringing to the team?

  • Lead and coordinate the delivery of IT support and infrastructure services.
  • Manage multidisciplinary technical teams and key stakeholders.
  • Monitor SLAs/KPIs, service quality and performance.
  • Manage escalations and drive continuous service improvement.
  • Oversee service planning, reporting and vendor coordination.

## Requirements

What do you need to succeed in this position?

  • At least 10 years of demonstrable experience managing support services.
  • Proven experience coordinating multidisciplinary teams.
  • Strong experience in stakeholder engagement.
  • Experience with SLA/KPI tracking.
  • Experience in continuous service improvement.
  • Experience with service catalogue lifecycle management.
  • Experience with vendor governance across complex environments.
  • Fluent in English

### Mandatory Certification

The candidate must hold one of the following, or an accepted equivalent:

  • ITIL Managing Professional (ITIL MP), or
  • ITIL 4 Strategic Leader (ITIL SL).

## Apply

[Apply at Uni Systems](https://apply.workable.com/uni-systems/j/F213311D56/apply)

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