Claims Co-ordinator Subsidence

New Opportunity

To undertake the setting up of new claims

Co-ordination of appointments for field staff nationwide

• Administrative tasks, along with assisting with obtaining supplier reports and payments.
• To ensure all claims are handled in accordance with both the Clients requirements and within the policies and procedures of the Davies Group.

What will your day look like:

The role holder will be required to

• To effectively undertake work allocated to you by your Team Leader.
• Set up New Claims on the claims system.
• First contact to Policyholders on behalf of our clients
• Arrange and book appointments on behalf of the field staff within Service Level Agreements (SLA)
• Coordinate visits and appointments to ensure best use of resource and money
• Maintain documentation such as spreadsheets to ensure compliance with our client requirement

Ensure sound level knowledge of Client SLA

• Assist the field team in completing, reports, tasks and answering calls where necessary.
• Ensure referral of work to the field team throughout the day, ensuring correct priorities are communicated and completed and that targets are met on a daily basis.
• Maintaining claims on relevant IT systems to the highest possible standard.
• Ensure work is completed to the required standard.
• Actively promote the principle of Treating Customer Fairly, utilising knowledge obtained of insurance policies.
• #INDUKI

Knowledge and Abilities:

Good administration skills

Strong IT skills

Answering claims calls when necessary

Benefits

Career & Purpose

Davies Innovation Lab

Leadership training programme

Funding for professional qualifications

Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation

Local charity funding

Pennies To Heaven

Employee Resource Groups

Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution

My Choices at Davies provides; High Street discounts and Financial wellbeing hub

Life assurance: x4

Refer a Friend

Cycle to Work Scheme

Lease car salary sacrifice

Davies Incentive Plan

Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus

Discounts with 100's of UK retailers

EAP; 24/7 confidential helpline

25 days holiday, increases to 26 days after 5 years and 27 after 10 years

Flexible working

Dress for your day

• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan