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Retail Manager

Proactive Talent Solutions

# Retail Manager

> Proactive Talent Solutions · Moka, Mauritius · Full-time · Posted 2026-11-11

**Workplace:** on_site

## Description

**Retail Manager**

  • **Objective**
  • Lead retail store performance by driving sales growth, delivering excellent customer service, ensuring operational excellence, maintaining inventory accuracy, and developing high-performing teams.

**Key Responsibilities**

**Sales & Commercial Performance**

  • Drive sales, profitability, and store performance across the retail network.
  • Analyse sales trends and KPIs; implement action plans to achieve targets.
  • Identify business growth opportunities, promotions, partnerships, and customer development initiatives.
  • Recommend product, pricing, and merchandising strategies.

**People Management**

  • Lead, coach, and develop Store Managers and retail teams.
  • Oversee recruitment, training, performance management, and succession planning.
  • Foster a customer-focused, accountable, and high-performing culture.

**Store Operations & Customer Experience**

  • Ensure compliance with operational procedures, company policies, and service standards.
  • Manage customer complaints, after-sales service, and continuous improvement initiatives.
  • Conduct regular store visits and operational audits.

**Inventory & Supply Management**

  • Ensure stock availability, accuracy, and optimal inventory levels.
  • Oversee stock counts, transfers, replenishment, and loss prevention.
  • Work closely with Purchasing, Warehouse, and Finance teams.

**Visual Merchandising & Marketing**

  • Maintain attractive and consistent visual merchandising standards.
  • Support promotions, product launches, and in-store campaigns.
  • Monitor market trends and competitor activity.

**Financial & Reporting**

  • Manage store budgets, expenses, margins, and profitability.
  • Ensure cash handling and internal controls are properly maintained.
  • Prepare regular performance reports and dashboards.

**Cross-Functional Collaboration**

  • Liaise with Operations, Marketing, HR, Finance, Purchasing, and Production teams.

Drive process improvements and support retail growth initiatives

## Requirements

**Candidate Profile**

  • Degree/Diploma in Retail Management, Business Administration, Marketing, or related field.
  • Minimum 5 years' retail management experience, ideally in a multi-store environment.
  • Experience in home furnishings, textiles, interiors, or lifestyle retail is an advantage.
  • Strong leadership, commercial acumen, inventory management, and visual merchandising skills.
  • Proficient in POS/ERP systems, Excel, and reporting tools.
  • Excellent communication, organisational, and customer service skills.
  • Fluent in English and French; Mauritian Creole is an asset.

## Apply

[Apply at Proactive Talent Solutions](https://apply.workable.com/proactive-talent-solutions/j/CF3D989925/apply)

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