Dispatcher/Router
Jobgether
- Canada
- Remote
- Full-time
- Mid Level
- Posted
This
position
is
listed
on
behalf
of
a
partner
company,
who
manages
all
applications
and
next
steps.
Our
partner
is
looking
for
a
Dispatcher/Router
based
in
Canada
.
In
this
role,
you
will
play
a
key
part
in
coordinating
daily
field
operations
and
ensuring
reliable,
efficient
service
delivery
across
residential,
commercial,
and
roll-off
operations.
You
will
act
as
a
central
point
of
communication
between
drivers,
customers,
customer
service
teams,
sales
representatives,
and
operational
departments.
By
managing
routes,
assigning
service
requests,
and
resolving
issues
in
real
time,
you
will
help
optimize
productivity
while
maintaining
high
customer
satisfaction.
This
position
requires
strong
organizational
skills,
adaptability,
and
the
ability
to
make
quick
decisions
in
a
fast-paced
environment.
You
will
also
contribute
to
improving
operational
efficiency
and
ensuring
that
scheduled
services
are
completed
safely
and
on
time.
Join
a
collaborative
team
in
an
essential
industry
that
offers
stable
employment
and
opportunities
for
professional
growth.
Accountabilities
Coordinate
daily
dispatch
operations
by
communicating
with
drivers
and
assigning
service
calls
based
on
customer
needs,
driver
availability,
locations,
and
workload.
Optimize
daily
and
next-day
routes
in
collaboration
with
operational
teams
and
service
departments
to
balance
efficiency,
cost
management,
and
customer
satisfaction.
Assign
routes
and
service
tickets
to
appropriate
drivers,
monitor
progress
throughout
the
day,
and
ensure
all
scheduled
services
are
completed.
Manage
incoming
calls
and
emails
from
customer
service
and
sales
teams,
coordinating
pickup,
delivery,
and
container
movement
requests
across
the
assigned
market
area.
Communicate
proactively
with
customers
and
drivers
to
resolve
on-site
issues,
missed
pickups,
delivery
delays,
and
other
service-related
challenges.
Monitor
driver
activity
and
route
completion
to
identify
potential
disruptions
and
coordinate
same-day
solutions
for
missed
services.
Determine
daily
staffing
requirements
and
allocate
resources
effectively
to
maintain
service
responsiveness
and
operational
productivity.
Use
internal
dispatching
systems
and
routing
software
to
manage
real-time
service
requests
and
prepare
routes
for
the
following
day.
Identify
opportunities
to
improve
routing
processes,
operational
performance,
and
the
overall
customer
experience.
Requirements
High
school
diploma
or
GED
required;
additional
education
or
relevant
training
is
an
asset.
At
least
six
months
of
relevant
professional
experience,
preferably
in
dispatching,
logistics,
transportation,
customer
service,
or
operations
support.
Previous
dispatching
experience
of
approximately
two
years
is
considered
an
advantage.
Strong
communication
and
interpersonal
skills,
with
the
ability
to
coordinate
effectively
with
drivers,
customers,
and
multiple
internal
departments.
Excellent
organizational
and
multitasking
abilities,
with
the
capacity
to
manage
competing
priorities
in
a
fast-paced
operational
environment.
Strong
problem-solving
skills
and
the
ability
to
make
timely
decisions
when
handling
unexpected
service
disruptions.
Comfortable
working
with
computers,
dispatching
software,
email,
and
other
digital
tools.
Strong
attention
to
detail
and
the
ability
to
maintain
accurate
operational
information
while
managing
multiple
requests.
A
proactive,
adaptable,
and
team-oriented
approach,
with
a
strong
commitment
to
customer
satisfaction
and
service
quality.
Flexibility
to
accommodate
occasional
overtime
or
Saturday
shifts
depending
on
operational
requirements.
Willingness
to
travel
occasionally,
potentially
up
to
15%,
to
support
assigned
locations
and
collaborate
with
local
dispatch
teams.
Benefits
How Jobgether works
- We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
- We appreciate your interest and wish you the best!
- Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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