Area Director Houston

​ ​ ​ Area Director At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

The Area Director (AD) is a strategic leadership role responsible for overseeing the operations of four (4) to ten (10) locations within a designated area. This position ensures the successful execution of business objectives across multiple sites, with a strong focus on operational excellence, team development, and financial performance. The Area Director plays a critical role in shaping the culture, performance, and growth of their assigned locations.

About whitewater

• We only employ the best people in the service industry who embrace new challenges with enthusiasm.
• If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team!

Responsibilities

• This includes oversight of store operations, facility management, financial performance, personnel development, and customer engagement.
• Reporting directly to the Regional Director and Vice President, the AD ensures that all business units meet or exceed established standards and goals.
• Provide day-to-day operational leadership and direction to assigned locations, fostering a positive work culture for an exceptional guest experience.
• Monitor and drive performance across all operational aspects including store performance, staffing, facilities, and financial outcomes.
• Act as a key liaison between location leadership teams and senior regional leadership.
• Collaborate with General Managers and Multi Site Directors on store operations, equipment, damage claims, and employee development.
• Step up to fill open shifts when necessary to ensure seamless operations.
• Maintain regular communication with the recruiting team to ensure adequate staffing, retention, and potential employee progression.
• Review Leadership Summaries and ensure staff participation in development programs.
• Approve weekly work schedules, payroll submissions, purchasing invoices, and devise sales & metrics strategies.
• Analyze P&L reports and create sales and development strategies to meet company projections.
• Team Development: Spend at least 80% of your time actively coaching, mentoring, and developing the leadership and staff across all locations.
• Drive initiatives to grow and retain memberships, meeting or exceeding budgeted goals set forth by the VP and Regional Director.
• Ensure each location meets or exceeds its budgeted revenue and gross profit targets as directed by leadership.

Requirements

• Identify and develop at least one General Manager to be eligible for promotion to Multi-Site Director.
• Proven track record in leadership, successful management, and staff development.
• 5+ years of multi-unit leadership experience in managing multiple locations.
• Passion for delivering outstanding customer service.
• Proven track record of driving revenue growth and profitability through strategic planning and operational efficiency Experience in leading and developing store-level managers (GMs, Assistant Managers, etc.) with a focus on performance management and succession planning Demonstrated ability to implement and maintain operational standards across a region or market Strong knowledge of P&L management, budgeting, and financial reporting Ability to thrive in an outdoor, all-weather, and fast-paced environment.
• Flexible scheduling, including evenings and weekends.

Benefits

• Must successfully complete a pre-hire background check Benefits Competitive Compensation in Base and Bonus Potential Comprehensive Health Benefits (Medical, Dental & Vision) Pet Insurance is available Paid Time Off in addition to Company Paid Holidays 401(k) Retirement Plan with Company Match Company-Paid Life Insurance Pathways to Advancement Free Weekly Car Washes Our employees are our most valuable asset.

Team Retention

Maintain an average 30-day team member retention rate of 90% or higher across all assigned locations.