Help Desk Associate

WHY JOIN ALO?

• Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
• OVERVIEW

The Corporate Helpdesk Associate provides technical support to office-based and remote employees across the organization. This role ensures that corporate workstations, applications, collaboration tools, and cloud services

operate

reliably and securely. The associate supports both macOS and Windows environments, manages devices through modern management platforms, and delivers high-quality

assistance

to users with varying technical skill levels.

RESPONSIBILITIES

End-User Support (Mac & Windows)

Provide hands-on and remote support for

macOS and Windows

devices.

Troubleshoot issues involving system performance, OS updates, login problems, software installations, drivers, and connectivity.

Set up, configure, and secure devices for new hires and refresh cycles.

Device & Endpoint Management

Manage corporate endpoints using system management tools.

Ensure devices meet security, configuration, and compliance standards.

Deploy software, patches, profiles, and updates across the environment.

Troubleshoot enrollment, policy application, and compliance-related issues.

Identity, Access & Cloud Services

Assist

with provisioning, MFA setup, password resets, and group permissions.

Provide support for Exchange,

SharePoint

and OneDrive

Corporate Application Support

Support corporate applications including productivity suites, collaboration tools, and departmental software.

Assist

with software deployment, access management, license tracking, and user onboarding.

Troubleshoot application performance issues, compatibility problems, and workflow challenges.

Network & Connectivity Support

Troubleshoot basic network issues, including Wi-Fi connectivity, VPN access, DNS resolution, and wired port issues.

Support users with remote access tools, MFA, and secure workstation configurations.

Collaborate with network teams when deeper troubleshooting or configuration changes are

required

.

Terminal / Command Line Support

Incident Management & Documentation

Log and manage support requests through the organization’s ticketing system.

Document troubleshooting procedures, solutions, and device configurations.

Maintain

accurate

asset inventory of computers, accessories, and licensed software.

Create and

maintain

knowledge base articles and end-user documentation.

User Support & Training

Provide approachable, effective support for employees at all technical levels.

Assist

with onboarding tasks such as workstation setup, user account provisioning, and introduction to corporate tools (OneDrive, SharePoint, email, collaboration tools).