Client Services Representative

Work with a stellar team at

Hobaica Services

, proudly serving Arizona since 1952. We believe employees are family and value both personal and professional growth. If you’re ready to take the next step in your career, we’d love to meet you.

Position Summary

The Customer Service Representative is a full-time, in-office role responsible for managing inbound customer communication, scheduling, Receiving PO’s in Service Titan, administrative support, and customer follow-up. This position reports to the Office Manager and plays a key role in delivering a 5-star customer experience.

Schedule

Monday–Friday, 8:00 AM–5:00 PM (overtime may be required during peak season)

Key Responsibilities

Answer incoming calls and schedule service appointments

Assist with club memberships, warranties, and quality control processes

Handle customer follow-up, open estimates, and service bookings

Assist with parts and warranty administration

Participate in on-call customer service and dispatch rotation

Receiver of PO’s in Service Titan

Qualifications

Customer service experience required

Strong communication, organization, and multitasking skills

High school diploma or equivalent required

Benefits

Competitive pay and great work environment

Opportunities for career growth and continued training

Competitive pay with bonus and commission opportunities

Comprehensive benefits - Medical, Dental, Vision insurance

401K retirement plan with partial company match

Life insurance coverage

Paid vacation and holidays

Company events

Work Environment

This position primarily operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting.

Join our team today!

#HOB

Pay Range

• $20
• —
• $25 USD
• About Hobaica:

Founded in 1952, Hobaica Services provides residents in the Phoenix metropolitan area with high quality heating, air conditioning, refrigeration, indoor air quality, and custom wine cellar services. At Hobaica, leadership and innovation come naturally. Our team has constantly transformed to meet the changing landscape of the marketplace, serving customers with quality service, installations and products. That tradition continues today with innovations that consistently reinvent the business and our team as we strive to raise our standards for quality, safety and sustainability.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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