Case Manager, I

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S.

offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives.

Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Job Description: The Case Manager, II, STD works under the general supervision of a senior manager and consultant expertly managing complex claims by conducting thorough reviews and investigation, determining what additional resources are appropriate to be utilized, and determining initial and ongoing liability.

The essential functions and responsibilities of this job position include, but are not limited to the following: Reviews and investigates disability claims by using telephone and written contact with the applicable parties, (claimant, employer/supervisor, credit union, treating physician, etc.) to gather pertinent data to analyze the claim Adjudicates claims accurately and fairly in accordance with the contract, appropriate claim policies and procedures, and state and federal regulations, meeting productivity and quality standards based on product line Utilizes appropriate medical and risk resources, adhering to referral polices, and transferring claims to the appropriate risk level in a timely manner Conducts in-depth pre-existing condition or contestable investigations if applicable Calculates benefit payments, which may include partial disability benefits, integration with other income sources, survivor benefits, residual disability benefits, cost of living adjustments, etc.

Develops and maintains thorough claim documentation Documents and communicates claim decisions Coordinates return to work, working with vocational rehabilitation as necessary As warranted, guides the claims management activities of the insurance company clients’ claims analysts on co-managed claims Works collaboratively with managers and senior consultants throughout the department to provide technical assistance and problem solving strategies.

ADDITIONAL RESPONSIBILITIES: Participates in industry or client meetings Other duties and responsibilities as requested/needed QUALIFICATIONS: Minimum 3 year previous work experience required Attains and maintains appropriate TPA licenses in accordance with the Claims Licensing Policy In-depth analytical, critical thinking, problem solving and decision-making skills In-depth level of knowledge of medical terminology and conditions, Ability to interpret and communicate disability contract language Excellent verbal communication skills, with the ability to be both pleasant and professional Strong written communication skills Solid mathematical skills Ability to work well independently and in a team environment Strong interpersonal and customer service skills Ability to initiate and prioritize regular work duties and projects Detail oriented, organized, the ability to multi-task, and strong time management skills Strong computer skills, proficient in a PC environment and MS Word, Excel, and email systems Ability to work professionally and effectively with co-workers, clients, claimants, vendors and others with whom FSRMS does business Not ready to apply yet but want to stay in touch?

Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate.

We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.

Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We’re proud to be recognized in our communities as a top employer.

Proudly Great Place to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodation s to the known physical or mental limitation s of otherwise-qualified individuals with disabilities or special disabled veterans , unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Claims - Life & Disability Posting End Date: 10/11/2026