Systems Analyst

Job Description: At Dave & Buster's, this role supports and configures Store Operations IT systems using established standards and procedures, with guidance for unfamiliar, high-risk, or cross-system work. You will be outstanding in this role if You build platform and domain knowledge while working within defined procedures and review controls.

You demonstrate accuracy, reliability, service orientation, learning, and sound escalation. You communicate clearly and collaborate across business and technology teams. Day in the life Complete assigned configuration, data maintenance, testing, validation, and documentation. Resolve known support issues, gather evidence, and escalate appropriately.

Maintain accurate change, configuration, issue, control, and procedure records. Participate in releases, deployments, audits, upgrades, and user acceptance. Follow approved configuration, access, security, and change controls for assigned POS, payments, ordering, and amusement applications. Coordinate configuration accuracy, release impacts, and service restoration with business stakeholders, IT partners, and vendors.

Configure and validate menu items, pricing tiers, POS screens, kitchen routing, and related business data as assigned; audit accuracy and resolve discrepancies. Support store deployments, workstation and payment-device validation, implementation readiness, and stabilization within the role's scope. Perform other duties and responsibilities as assigned.

Education Experience and Required Skills Strong analysis, troubleshooting, documentation, and collaboration; equivalent education, technical training, certification, and experience are accepted. Demonstrated application configuration, incident analysis, testing, change control, and documentation skills at the scope described above.

Hospitality, entertainment, POS, or payments experience preferred; Oracle Hospitality Simphony experience valuable for POS assignments. WHAT’S IN IT FOR ME?: Dave & Buster’s / Main Event is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages.

Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions. Exclusive discounts on food and games at D&B & Main Event. Paid Time Off (PTO) that increases with tenure. 11 Company Holidays (Including your Birthday) & 2 Floating Holidays per year.

Medical, dental, vision and voluntary benefits Part Time/Full Time benefits available Sub Benefits:Livongo, SurgeryPlus, and Telehealth benefits 401k with company match following 6 months of employment. Buster’s Legacy Fund (Support Team Members during difficult Times) Employee Assistance Program (EAP) Offerings. Work out facility on-site. Employee Power Card | Free Video Games. We work hard, play hard and have FUN!

Salary Range: 67000 - 90000 We are an equal opportunity employer and participate in E-Verify in states where required.