Director of Testing Solutions

Position Summary The Director, Driver Testing & Certification is responsible for the overall leadership, financial performance, operational execution, customer relationships, and strategic growth of Neumo’s Driver Testing & Certification portfolio.

This role has end-to-end accountability for portfolio performance, including revenue, profitability, budgeting and forecasting, operational efficiency, customer implementations, service delivery, retention, and execution against established business objectives.

The Director ensures the portfolio delivers consistent, scalable, and high-quality solutions while maintaining strong relationships with state, provincial, and other jurisdictional customers.

The Director also serves as a key leader within the DMV Solutions business unit, partnering across Product, Technology, Sales, Customer Success, Finance, PMO, Operations, Human Resources, and other shared services to translate business priorities into measurable results.

Key Responsibilities Portfolio & Financial Leadership Own the financial and operational performance of the Driver Testing & Certification portfolio, including revenue, gross margin, profitability, budgeting, forecasting, expense management, and operational efficiency. Develop annual operating plans and budgets aligned with company and DMV Solutions objectives.

Monitor portfolio performance against financial and operational targets and proactively identify risks, opportunities, and corrective actions. Partner with Finance to ensure accurate forecasting, billing, revenue visibility, expense management, and financial reporting. Identify opportunities to increase revenue, improve margins, reduce costs, and strengthen the overall economic performance of the portfolio.

Establish performance dashboards, KPIs, and management reporting that provide clear visibility into portfolio health and business performance. Customer Implementation & Success Maintain executive-level ownership of customer relationships across the Driver Testing & Certification portfolio. Ensure successful onboarding, implementation, and ongoing operational support of new and existing customers.

Partner with Customer Success and operational teams to monitor customer health, service delivery, contractual commitments, and emerging risks. Lead or support customer business reviews and ensure performance metrics, service levels, and improvement initiatives are clearly communicated.

Proactively and timely address customer concerns and operational issues while driving customer satisfaction, retention, and long-term partnership. Develop customer scorecards and performance reporting that provide measurable visibility into service quality and operational performance.

Operational Execution Provide leadership and accountability for the successful and timely delivery of Driver Testing & Certification programs and services. Establish measurable operational standards and performance metrics across the portfolio. Ensure customer implementations and strategic initiatives are delivered against committed timelines, scope, and performance expectations.

Identify operational risks, process gaps, capacity constraints, and dependencies before they impact customers or financial performance. Drive continuous improvement initiatives that improve quality, efficiency, scalability, and customer experience. Create repeatable operating processes capable of supporting continued portfolio growth.

Cross-Functional Leadership Partner closely with Sales, Product Management, Technology, PMO, Customer Success, Customer Support, Finance, Human Resources, Operations, and other shared-service organizations. Communicate portfolio priorities, business performance, customer impacts, operational risks, resource requirements, and strategic opportunities to executive leadership and key stakeholders.

Drive alignment and accountability across teams responsible for customer implementations and ongoing service delivery. Partner with Sales on pipeline opportunities, forecasting, and expansion opportunities within existing and prospective customers. Represent Driver Testing & Certification in DMV Solutions business reviews and other executive-level operating forums.

People Leadership & Organizational Development Lead, coach, develop, and hold accountable a high-performing team. Establish clear roles, responsibilities, expectations, and measurable performance objectives for employees. Conduct regular one-on-one meetings, performance reviews, coaching conversations, and development planning.

Partner with Human Resources and evaluate organizational structure, staffing levels, spans of control, and workforce requirements as the portfolio evolves. Develop succession plans for critical positions and build organizational bench strength through coaching, cross-training, stretch assignments, and leadership development.

Partner with Human Resources and Recruiting on workforce planning, talent acquisition, performance management, employee development, and retention. Build a culture characterized by ownership, accountability, collaboration, operational discipline, continuous improvement, and customer focus.

Other duties assigned Knowledge and Experience: Required Bachelor’s degree in business administration, operations, technology, public administration, or a related field, or equivalent combination of education and relevant professional experience. Progressive leadership experience in operations, technology-enabled services, government solutions, transportation, licensing, testing, certification, or a related industry.

Minimum of 6 years of demonstrated experience owning financial and operational performance, including budgets, forecasts, revenue, expenses, and profitability. Minimum of 6 years of experience leading customer implementations and managing complex, multi-stakeholder programs. Minimum of 6 years of demonstrated experience leading, coaching, and developing employees and managers.

Strong analytical and business acumen with the ability to translate operational and financial information into decisions and action. Strong executive communication and stakeholder-management capabilities. Ability to lead effectively within a cross-functional and matrixed organization. Preferred Experience working with state, provincial, local, or other government agencies.

Experience within DMV, driver licensing, driver testing, credentialing, certification, or adjacent government technology markets. Experience managing technology-enabled service portfolios with contractual service-level requirements. Experience with business intelligence and performance-management tools such as Power BI. Experience leading organizational transformation, process improvement, or scaling initiatives.

Skills and Abilities: Strong financial and business acumen, with the ability to translate P&L, budgeting, and forecasting data into clear operating decisions. Skilled at building and sustaining trust-based relationships with senior government and jurisdictional customers. Proven ability to design and scale repeatable operational processes, KPIs, and service-delivery standards.

Effective cross-functional influence, with the ability to align Sales, Product, Technology, Finance, and Operations without direct authority. Strong people leadership and coaching skills, including developing managers, building succession plans, and holding teams accountable to measurable goals. Sound judgment in identifying operational and financial risks early and driving timely corrective action.

Clear, executive-level written and verbal communication skills, with the ability to translate complex operational and financial information for senior audiences. Work Environment: Office setting with a moderate noise level. The employee will work at an individual workstation, using a telephone and computer. Physical Demands: Must be able to remain seated for extended periods.

Regular use of a computer Frequent communication via telephone. Expected Travel: 10 - 25% (Depending on customer and business needs) Neumo Summary: With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services.

Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation.

Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.