Patient Access Representative | Full Time - 40 hrs/week

About Sanford

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Responsibilities

• 8:00 am - 4:30 pm Summary Two major functions of the Patient Access Representative (PAR) are patient registration and scheduling.
• Depending on setting, the PAR may only perform registration or scheduling duties, while in other settings, the PAR may perform both registration and scheduling duties.
• In all settings, the PAR performs additional duties, as assigned.
• Duties vary by location/setting.
• In a registration role, the Patient Access Representative greets patients/residents, verifies patient/resident demographics to accurately register and/or schedule patients/residents, and takes care of related paperwork.
• Creates electronic files; provides, scans, and routes necessary forms and documents.
• Educates patients/residents and captures their signatures on necessary paperwork.
• Establishes and assigns financial responsibility and/or assists with arrangements while adhering to appropriate policies and procedures.
• Collects co-payments, pre-payments, and/or payments on account balances.
• May also work through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database.
• In a scheduling role, the Patient Access Representative schedules patient/resident appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients/residents in/out, and offers enrollment to additional resources.
• Collaborates with nursing team and providers to coordinate appointments to meet patients'/residents' needs.
• May coordinate provider schedule, resolve work queue issues and manage recall and waitlists.
• Operates multi-line telephones and depending on location, may serve as a switchboard operator calling codes and paging providers.
• Based on setting, additional duties may include preparation and coordination of charts; organizing supporting provider documents; discussing pre-payment responsibilities; initiation and collaboration of patient/resident financial assistance; prior authorization; track patient/resident visits; health information management on patient/resident accounts; work on weekly and monthly reports; compiling, distributing, administering and scoring of assessments; coordination of Telemed appointments; provider and schedule maintenance; charge entry/billing and charge verification; reminder calls for appointments; hospital admission; make copies, send faxes, and order supplies.
• In all settings, the Patient Access Representative serves as a mentor for new Patient Access Representatives and other staff.
• Displays professionalism and promotes an atmosphere of mutual respect and cooperation.
• Frequently takes direction from nursing team.

Requirements

• Must be able to work as part of a team and also work independently.
• Must always maintain confidentiality of sensitive information.
• Requires excellent customer service and the ability to empathize with patients and their situations.
• Working knowledge of medical terminology and use of professional written communication when making notes.
• High school diploma or equivalent preferred.
• Post-secondary education helpful.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Preferred

• One year of work experience, preferably in a medical office setting.

Work Shift

Day (United States of America) Scheduled Weekly Hours: 40 Compensation: Salary Range: $16.25 - $23.00 Union Position: No Department Details Great work/life balance!

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [email protected].