Junior IT HelpDesk

Responsibilities

provide first-line technical support to local users, including troubleshooting hardware, peripherals, and basic network-related issues,
ensure the proper operation of conference rooms and video conferencing equipment,
diagnose and resolve basic technical issues with computers, peripherals, and meeting room equipment,
support the implementation of new technical solutions in the office,
maintain and organize inventory of small IT equipment, such as mice, headsets, and other peripherals,
coordinate purchases of small IT equipment and office-related technical supplies,
perform minor hardware and service repairs,
monitor the proper operation of IT equipment and local network infrastructure,
organize domestic and international business travel, including bookings and related arrangements,
verify the accuracy of business travel expenses and supporting documentation,
ensure the proper flow, completeness, and organization of documents related to travel and office administration,
respond to urgent and unexpected technical or administrative requests,
cooperate with internal teams and external vendors in English.

previous experience in IT technical support, office administration, business travel coordination, or a similar role,
basic knowledge of computer hardware, peripherals, and network infrastructure,
ability to diagnose and resolve basic technical issues independently,
practical experience with video conferencing tools and conference room equipment,
very good organizational skills and the ability to manage multiple tasks simultaneously,
accuracy and attention to detail when working with documents, invoices, and expense reports,
ability to respond effectively to urgent and unexpected situations,
good communication skills, independence, and a proactive approach,

good knowledge of Microsoft Office,
good command of English, enabling communication with international vendors and coordination of international business travel,
willingness to work onsite in Wrocław.

review –

Decision