Product Solution Engineer

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. Who we are and what this team does Infobip is a global communications platform used by businesses to reach their customers across SMS, email, WhatsApp, voice, and other channels — billions of messages a month, powered by a broad portfolio of APIs. This team owns the developer and agent experience : how human developers — and increasingly, AI agents — discover, integrate with, and get value from the Infobip platform. That covers platform integrations (commerce platforms, CRMs, helpdesks), our APIs and SDKs, and new integration surfaces like MCP (Model Context Protocol) servers that let AI assistants such as Claude call Infobip capabilities directly inside their workflows. What this role is about You will be the technical owner of how Infobip's platform products get integrated in the real world — and how that experience evolves for both developers and AI agents. You'll co-create the implementation methodology for complex, large-scale integration projects, ensure it is adopted across global teams, act as the go-to expert across the API portfolio, and maintain a tight feedback loop between customer implementations and Product Management. This is a high-visibility role with aggressive timelines, working at company level across Product, Engineering, and customer-facing organizations What you'll do Co-create and own the product implementation methodology — design the process, craft the guidance, and drive adoption and continuous improvement across global teams Act as the technical expert for our CPaaS platform: messaging APIs, integrations, and platform-level products Design and evangelize agentic integration patterns : build and shape MCP servers, agent tools, and reference implementations that let AI assistants use Infobip APIs safely and effectively Build demos, sandboxes, sample apps, and technical documentation that set the standard for how integrations should be done Work closely with Product Managers to understand, influence, and validate the product roadmap using real implementation evidence Support strategic customers and partners through complex integration projects — from architecture discussions to successful rollout Collect structured feedback from implementations worldwide and channel it into Product Development Enable internal teams and external developers: transfer knowledge, share best practices, and grow the technical community around the platform What makes you a strong fit 3+ years in a technical, customer- or developer-facing role (Solutions Engineer, Product/Software Engineer, Developer Advocate, Integration Engineer or similar) Strong hands-on knowledge of modern APIs: REST, webhooks, authentication (OAuth 2.0, API keys), and at least one programming language well enough to build working integrations (e.g., Node.js, Python, Java) Experience with CPaaS, communications, or platform/SaaS integrations — you've connected real products to other people's systems Practical understanding of AI agent tooling: MCP, tool/function calling, LLM integrations — you've built something where an agent consumes an API Ability to move fluently between technical and business conversations, with customers and internally Experience shaping how work is done — processes, standards, best practices — not just executing them Comfortable working in a global organization across regions and time zones (we are HQ-based in Europe; overlap with CET business hours is required) Nice to have You've participated in building or shippeing an MCP server, plugin, or app for an ecosystem (Claude, ChatGPT, Slack, HubSpot, IDE tooling, etc.) Experience with SDKs, developer portals, docs-as-code, or API marketplaces Experience with CPaaS platforms A track record of spotting innovative use cases and turning them into product or process improvements Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process . Please be aware that Infobip processes job applications only through our official platform Workday. Applications submitted via other third-party platforms are not reviewed or processed by Infobip. #LI-KL2