Automotive Service Manager

Stew Hansen Hyundai , a proud Ken Garff Automotive Group dealership in Des Moines, is looking for an experienced Automotive Service Manager to lead a high-performing service team while delivering exceptional customer experiences.

Why You'll Love Working Here A collaborative team culture where you can make an impact Competitive compensation Real career growth and paid training opportunities Wellness time off and 401(k) with company match Medical, Dental, Vision, Life, Disability, and AD&D insurance Annual Garff Giveback bonus program Employee discounts on vehicles, parts, service, and more!

What You'll Do Drive a positive customer experience and resolve concerns professionally Lead daily service department operations to maximize efficiency and customer satisfaction Establish and maintain service processes, standards, and workflow Support and coach Service Advisors to achieve department goals Partner with Parts, Sales, and Service teams to ensure seamless operations Monitor repair order flow, dispatching, and completion timelines Balance customer needs with department performance and profitability What You'll Bring Automotive dealership Service Department experience required Prior Service Department leadership experience preferred Strong knowledge of service shop operations and repair processes Dispatching and technician experience highly valued Proficiency with CRMs and Microsoft Office Valid driver's license with an acceptable driving record If you're a driven leader who thrives in a fast-paced environment and lives our RIGHT Values (Respect, Integrity, Growth, Humility, and Teamwork), we'd love to meet you.

Join a team that invests in your success and provides the tools, support, and opportunities to build a rewarding career! We are an Equal Opportunity Employer (( We Hear You ))