Factory Q&FS Manager - Mass Food

Job Purpose : The primary purpose of this role is to serve as the site custodian of the Mars Quality Principle, ensuring that we deliver risk-free products of the highest quality standards to our consumers.

Q&FS Manager leads all initiatives to develop, approve, implement, and validate food safety, quality, and legal compliance standards.

Responsibilities

• The jobholder is responsible for ensuring that all necessary processes, controls, systems, and tools are in place to actively support the quality mission.
• Furthermore, they serve as the site custodian for all Key Quality Attributes (KQAs), Critical Control Points (CCPs), Standard Operating Procedures (SOPs), and general Quality Systems.
• In the absence of other local R&D functions, the Site Q&FS Manager acts as the primary ambassador for R&D with both internal and external partners Key Responsibilities: Deploy and maintain a robust Mars Quality culture across the site.
• Lead the integration plans for Mars Quality and Food Safety standards at the Mass Food Site.
• Manage all Quality and Food Safety operations on-site.
• Deploy the MEA Q&FS/R&D strategic objectives and cascade them down to the site Q&FS team.
• Partner and align with Supply Chain, Operations, Technical, Finance, and Commercial teams to define, establish, and deploy the site's Q&FS priorities, objectives, accountabilities, and focus areas.
• Develop, implement, and maintain Mars Quality Management Systems (QMS), ensuring regular internal and external verifications.
• Establish and maintain mandatory external Quality certifications required for the site (e.g., FSSC 22000, ISO, BRC).
• Accountable for the planning, facilitation and execution of internal and external Q&FS audits.
• Serve as the Site Quality Pillar Leader within the Mars Supply Excellence (MSE) / TPM framework, driving standard methodologies, quality loss analysis, and integrating Q&FS protocols directly into shop-floor operating systems (FMOS).
• Act as the primary, official point of contact and "Quality Responsible Person" for the site with local regulatory authorities, national food safety bodies, and legal inspectors.
• Oversee and maintain the site Food Defense and Food Vulnerability (VACCP/TACCP) risk assessment programs to safeguard raw materials and production lines against intentional contamination and adulteration.
• Manage and oversee the site Q&FS budget, including both operational (OPEX) and capital (CAPEX) expenditures, ensuring disciplined financial tracking, resource optimization, and cost-efficiency.
• Lead the development and execution of Q&FS projects including both operational (OPEX) and capital (CAPEX) expenditures.
• Drive the management and closure of on-site Q&FS incidents as the designated site Incident (PRIMP) Owner.
• Ensure compliance with regional and global targets for Q&FS standards.
• Hold/Release and Traceability management for all site products.
• Support the flawless execution of all technical changes on-site that potentially impact Key Quality Attributes (KQAs), food safety, or product legal parameters.
• Support the implementation of new products, recipes, and processes until self-sufficiency is achieved.
• Provide technical governance for both internal and external microbiological/analytical laboratories, managing external lab relationships.
• Direct and execute the Site Quality Continuous Improvement Plan.
• Represent R&D on-site as a permanent member of the Factory Management Team.
• Lead, organize, and prepare site Quality Management Reviews (e.g., SQM).
• Manage non-conformities for all products and raw materials ("primes"), including handling the technical aspects of consumer complaints.
• Own the change management process and the Quality Continuous Improvement program.
• Oversee the site-level approval of raw and packaging material vendors, plant line operations, warehouses, transportation systems, and other contractual business relationships.
• Assure all products produced on-site are processed and packed in accordance with specified requirements and agreed product designs.
• Manage non-conformance disposition for raw materials, primes, and finished products, collaborating with the Regional Q&FS Director to determine final product disposition.
• Recommend and oversee the implementation of corrective actions (CAPAs) and continuous site-level improvements.
• Drive talent development, capability building across the site Q&FS team; lead the implementation of annual Personal Development Plans (PDPs) to establish clear functional and leadership objectives, identify technical capability gaps, and foster continuous growth.
• Lead the development and succession planning of the Q&FS team, serving as the administrative and functional leader on-site.

Requirements

• Education: Graduate or Post Graduate Degree in (Food science, Food technology, or Science).
• Solid understanding of Quality, Food Safety Standards, Food processing and manufacturing knowledge.
• The Individual must have at least 10 years Q&FS experience in a manufacturing environment in a FMCG factory
• Experienced at deployment and governance of quality management systems and management reviews
• Skilled on using tolls of root cause analysis, preferably competent with methodologies for improving reliability such as 5 Whys, FRCA and ca FMEA.
• Strong facilitation skills.
• Self-starter with demonstrated efficient work methods, analytical & problem-solving skills and ability to handle multiple tasks in a fast-paced environment Strong People leadership skills Able to perform under pressure and tenacity.

Preferred

• interpersonal, consulting, presentation, writing, and meeting facilitation