Credit Control Executive

What you will do on your journey with WebBeds. As a Credit Control Executive, you will manage a portfolio of customer receivables, securing timely payment, reducing overdue exposure, and supporting strong customer relationships. As a key part of the order-to-cash process, you will work closely with customers, Sales, Operations, and other Finance teams to keep accounts accurate and protect cash flow.

You will analyse account detail, communicate clearly across teams, and take ownership of issues through to resolution, balancing persistent payment follow-up with a strong customer relationship. Success in this role means meeting collection and cash inflow targets, reducing overdue balances, resolving disputes quickly, and bringing curiosity about smarter, digital ways of working.

In this role you will: Key responsibilities Portfolio collections: Own day-to-day collection activity for an assigned customer portfolio, including pre-due reminders, overdue follow-up, and escalation in line with agreed timelines. Ageing review and prioritisation: Review customer ageing regularly, prioritise high-value and high-risk balances, and secure payment within agreed terms.

Customer communication: Maintain professional, proactive communication with customers in Mandarin and English, preparing and sending Statements of Account and obtaining clear payment commitments and remittance details. Cash application support: Support accurate cash allocation and clearing of customer balances, and investigate unidentified or unmatched receipts with the relevant teams.

Account reconciliation and records: Reconcile customer accounts, resolve short payments, deductions, unapplied cash, and other ledger discrepancies, and keep collection notes, payment promises, and supporting documentation complete and accurate.

Query and dispute resolution: Partner with Sales, Customer Service, Operations, and Finance teams to resolve invoice, billing, and Statement of Account queries, tracking disputed items through to closure to prevent avoidable ageing or repeat issues.

Credit risk monitoring: Monitor credit limit utilisation, overdue trends, and changes in customer payment behaviour, flagging accounts approaching or exceeding approved limits and supporting credit reviews, limit changes, and risk-mitigation actions.

Escalation management: Apply the escalation process consistently, raising complex or long-outstanding matters with a clear summary of the issue, financial exposure, and recommended action, including stop-sale or service restriction recommendations where required by policy.

Reporting and analysis: Prepare accurate ageing, collection, dispute, and cash inflow updates for regular stakeholder reviews and forecasting, using Microsoft Excel to analyse receivables, identify priorities, and explain variances or movements. Continuous improvement: Contribute to process improvements and make appropriate use of digital tools, automation, or AI-enabled solutions where available and approved.

The skills we would love to see in your suitcase! At least 2 years of Accounts Receivable, collections, or finance-related experience. Experience supporting regional or international customers and working across functions is an advantage. Working knowledge of Accounts Receivable accounting, customer ledgers, cash application, account reconciliation, and ageing analysis.

Knowledge of credit risk monitoring, dunning, dispute management, and order-to-cash processes is an advantage. Good working knowledge of Microsoft Excel, PowerPoint, and Outlook. Experience using SAP or another ERP system for receivables and customer account management is an advantage.

Exposure to Microsoft Copilot, artificial intelligence, workflow automation, data visualisation, or other digital finance tools is an advantage. Strong communication, follow-up, negotiation, and stakeholder management skills. Accuracy, attention to detail, and the ability to manage priorities in a high-volume environment. A proactive, organised approach and a willingness to learn new digital tools.

Professional working proficiency in written and spoken Mandarin and English.