Assistant Manager - Supply Chain

This position is responsible for working closely with Business, Functional, and IT teams on various IDOC message types related to Supply Chain operations.

Responsibilities

• The role involves monitoring, resolving, and managing IDOC issues related to Master Data, Order to Cash (OTC) flow, and Sales & Distribution processes to ensure smooth system operations and minimal business disruption.
• The individual is accountable for ensuring timely IDOC resolution within SLA timelines, supporting business continuity, and driving operational efficiency through process governance, stakeholder collaboration, and continuous improvement initiatives.
• This individual will work closely with field business users and IT support teams to understand needs of the organization and in turn develop/deliver innovative tools.
• Work closely with field business users and HQ/IT support teams supporting the SAP Hana solution and designing, testing new robust SAP functionality.
• Gather, analyze and streamline business processes to deliver efficiency to the FLNA Supply Chain.
• Develop and execute analytical tools, using Excel and Access, which business teams will then use to achieve performance objectives.
• Support user acceptance testing for new FLNA project and system enhancements.
• Develop and deliver training materials required to implement new tools, enhancements or procedures.

Requirements

• Accountable for 1k+ idocs per day for resolution if failure within a given SLA Qualifications Bachelor’s Degree in Computer Science, Information Technology, Business Management, or applicable degree preferred

Fluent in English Strong analytical skills

• Working knowledge of SAP ECC & SAP Hana Practical working/programing knowledge of Excel, Access, VBA & SQL a plus
• Excellent presentation skills, both written and verbal 1-2 years experience in Supply Chain Ability to communicate and articulate opportunities and solutions
• Ability to collaborate and influence in a cross functional team environment
• Working knowledge of order processing, order life-cycle and/or master data desired