Customer Service Representative - Tagalog - (Hotel Reservation)

Qualifications Native Tagalog speaker with English proficiency at C1 level or above. Preferred candidates with hospitality, hotel, tourism, or customer service background. Strong communication and interpersonal skills. Willing to work on rotational shifts, including weekends and public holidays. Able to work onsite at G Tower, Ampang Park. Fresh graduates with relevant hospitality exposure are encouraged to apply.

Prior experience in a 5-star hotel environment will be an added advantage. Working Location G Tower, Ampang Park, Kuala Lumpur Working Arrangement Rotational shift schedule Onsite working arrangement Responsibilities Handle customer inquiries professionally via phone, email, and chat. Provide accurate information and support related to hotel services and guest experiences.

Resolve customer concerns and complaints in a timely and professional manner. Deliver excellent customer service aligned with 5-star hospitality standards. Maintain clear and effective communication with internal teams to ensure smooth issue resolution. Ensure all customer interactions are properly documented in the system. Meet service quality, productivity, and customer satisfaction targets.