Shipping Associate Lead

The Shipping Lead coordinates the daily shipping workflow and performs hands-on shipping work to ensure customer orders are prepared and shipped accurately, safely, and on time.

About Southwest Accessory Group

Why Join Southwest Accessory Group?

• At Southwest Accessory Group, we're growing—and we're looking for dependable, hardworking team members who want more than just a job.
• We believe our employees are our greatest asset and are committed to providing a safe, respectful, and team-oriented workplace built on integrity, accountability, and opportunity.
• Southwest Accessory Group and help us deliver exceptional service while building a rewarding career.

Responsibilities

• The Lead organizes assignments, monitors staffing and work progress, confirms team members understand and complete assigned tasks, and helps the team meet carrier cutoffs.
• The Lead works with picking, packing, and leadership teams to support a reliable customer experience.
• Workflow and team coordination Coordinate daily shipping priorities based on order volume, carrier schedules, cutoffs, staffing, and operational needs.
• Assign or communicate work priorities across picking, packing, labeling, staging, and other shipping tasks.
• Confirm team members are present, prepared, and clear on their assignments; identify absences, tardiness, and coverage gaps and promptly notify the manager.
• Monitor work throughout the shift, track outstanding orders, identify bottlenecks, and redirect work as priorities change.
• Coach associates on standard work, quality expectations, and safe work practices; escalate recurring performance or workflow concerns.
• Order fulfillment and shipping accuracy Lead and perform shipping work, including picking, order verification, packing, labeling, and staging outbound orders.
• Confirm part numbers, quantities, and order details against system records and shipping documents before orders move to the next step.
• Use the warehouse management system and RF equipment to scan, record, and update order status accurately.
• Pack merchandise using approved materials and methods to protect products from damage during handling and shipment.
• Print and apply shipping labels, packing slips, and other required documents; sort completed shipments by carrier, service, or route as directed.
• Stage shipments in the correct location and in time for scheduled carrier pickup; communicate cutoff risks or delays promptly.
• Report shortages, damaged or incorrect items, system discrepancies, and recurring picking or packing errors for resolution.
• Complete required shipping transactions and documentation so outbound orders are accurately closed out in the system.
• Safety and work area standards Model and reinforce company safety procedures, standard operating procedures, and safe material handling practices.
• Confirm team members use required personal protective equipment and follow equipment operating rules.
• Operate powered industrial trucks only after completing required equipment-specific training and evaluation and receiving authorization.
• Follow fall protection procedures, including harness requirements, when operating order picker equipment where required.
• Keep shipping, packing, and staging areas clean, organized, and free of avoidable hazards; report unsafe conditions promptly.
• Communication and other duties Communicate workload, order status, carrier cutoff risks, staffing concerns, and operational issues to the manager and relevant teams.
• Help train new team members on shipping procedures, system use, equipment requirements, quality standards, and safety expectations.
• Perform shipping associate duties and other related work as assigned.
• Success Measures Performance will be assessed using the following measures, along with role expectations and company values.
• Assigned orders are processed within established workflow expectations and carrier cutoff times while maintaining accuracy and safe work practices.
• Follows safety procedures, uses equipment only when trained and authorized, and promptly reports hazards, near misses, and incidents.
• Products are packed appropriately to reduce damage, and order or product issues are escalated for resolution.
• Maintains dependable attendance, communicates clearly, supports team priorities, and keeps the work area organized.

Benefits

• Makes Us Different Climate-controlled, air-conditioned warehouse – Stay comfortable while you work year-round.
• Monday–Friday schedule – Enjoy your weekends with family and friends.
• Day shift only – No overnight shifts.
• Stable, growing company with opportunities for advancement.
• Safety-focused culture where employees come first.
• Weekly pay so you don't have to wait for payday.
• Competitive Benefits 401(k) with Company Match Medical, Dental & Vision Insurance Company-Paid Life Insurance Short-Term & Long-Term Disability Insurance Paid Holidays Paid Weekly PTO If you're looking for a company that values hard work, teamwork, and a positive work environment, we'd love to meet you.

Shipping accuracy

Orders are verified and shipped with the correct items, quantities, labels, and documentation; errors are reported promptly.