Scheduling & Intake Coordinator

Scheduling & Intake Coordinator – Home Health (South Bay)

Scheduling & Intake Coordinator

South Bay operations. This role is ideal for someone who is organized, proactive, calm under pressure, and motivated by meaningful, patient-centered work.

About Health Link

• Healthcare operations designed around people, systems, and impact.
• Fast-paced, collaborative healthcare environment

An established, stable agency with long-term growth

A culture that values accountability, teamwork, and continuous improvement

Responsibilities

• At Health Link Home Health & Hospice, we believe great patient care starts with strong operations. For over 20 years, we’ve served the Bay Area with a focus on quality, responsiveness, and coordinated care. Our scheduling and intake teams are a critical part of that mission — they are the engine that keeps patient care moving.
• to support our
• Direct impact on patient care and clinician success

Strong partnership with clinical, intake, and operations teams

• Coordinate and manage daily clinician schedules based on patient needs, clinical priorities, and staff availability
• Support intake processes including referral coordination, data entry, and case placement
• Partner closely with clinical leadership, business development, and operations teams
• Respond quickly and effectively to urgent scheduling changes, call-outs, and patient needs
• Communicate clearly with clinicians, patients, referral sources, and leadership
• Assist with timely initiation of care and visit coverage
• Proactively identify and resolve scheduling or intake barriers
• Support field staff to ensure patient care is never delayed

Requirements

• At least one year of scheduling or intake experience in home health, hospice, or healthcare operations (preferred)
• Strong organizational and time-management skills
• Ability to manage high call volume and competing priorities
• Comfort working in fast-moving, real-time operations
• Solid computer skills and ability to learn healthcare systems quickly
• Clear, professional communication skills
• Detail-oriented, reliable, and solution-focused mindset

Strong customer-service orientation toward patients and clinicians

• This role is ideal for someone who enjoys being at the center of operations, solving problems in real time, supporting clinicians, and playing a direct role in patient care delivery.
• If you are proactive, organized, and motivated by meaningful healthcare work, we would welcome the opportunity to connect.

Preferred

• Bachelor’s degree or equivalent healthcare operations experience preferred
• Minimum one year in healthcare scheduling, intake, or coordination role preferred
• Knowledge of medical terminology and healthcare compliance is a plus

Pay

• $25–$32/hour
• (depending on experience)

Benefits

• $25–$32/hour + Full Benefits
• Structured systems with real-time leadership support
• Medical, dental, vision, and life insurance
• 401(k) with employer matching
• Paid Time Off
• Opportunities for growth within a multi-branch organization
• Supportive leadership and team-based environment

Work Environment

• Location: South Bay office (in person)
• Schedule: Monday–Friday; weekends as operationally needed
• Team-based office supporting active home health operations