Sales Ops Analyst

Company Overview If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!).

We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay). To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform.

We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor.

Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results. #LI-Hybrid Team Overview We are looking for a highly structured, analytical, and results-oriented professional to join a position focused on Process Design & Operational Excellence within our Operations.

This role will play a key part in designing, standardizing, and continuously improving internal processes, workflows, and governance mechanisms, ensuring that our operational structure is aligned with business priorities and drives efficiency, consistency, and scalability across teams.

In this position, you will map end-to-end internal workflows, identify inefficiencies and improvement opportunities, develop standardized procedures and operational guidelines, and support the implementation of new processes, tools, and ways of working.

You will also work closely with cross-functional stakeholders to translate business needs into practical solutions, strengthen operational governance, and ensure process adoption and continuous improvement across the organization.

We are looking for someone who is highly proactive, detail-oriented, and able to apply structured problem-solving and critical thinking in a fast-paced environment where priorities and strategies may evolve quickly.

This is an opportunity to directly impact the company's operational efficiency, strengthen internal collaboration, and contribute to building a more structured, scalable, and high-performing Operations ecosystem.

Role Responsibilities - Design, document, and continuously improve internal operational processes, routines, and standards across business teams. - Develop and maintain internal playbooks, guidelines, checklists, SOPs, and other materials that translate business strategies into clear and standardized workflows. - Structure daily, weekly, and recurring operational routines, defining responsibilities, expected outputs, and execution standards. - Map end-to-end internal workflows, identify inefficiencies, bottlenecks, and process gaps, and propose simpler, more efficient, and scalable solutions. - Partner with business leaders and cross-functional teams to translate new initiatives, programs, and business priorities into structured operating models. - Define governance mechanisms to ensure process adoption, accountability, operational consistency, and continuous improvement across teams. - Support the rollout and implementation of new processes, systems, and tools, including communication, training materials, and adoption tracking. - Gather feedback from internal stakeholders and use operational insights to continuously improve processes, documentation, and ways of working. - Support the development of centralized repositories, knowledge management tools, and internal documentation to ensure information is clear, accessible, and up to date. - Monitor process adherence and operational effectiveness, identifying opportunities to improve productivity, quality, efficiency, and cross-functional collaboration.

Role Qualifications We are eager to be in touch with you because you have: - Relevant experience: Background in operations, process design, operational excellence, business operations, enablement, project management, or related areas. - Process design skills: Experience mapping workflows, defining SOPs, creating operational routines, and structuring scalable internal processes. - Structured problem solving: Strong ability to identify process gaps, investigate root causes, and translate complex problems into practical solutions. - Execution mindset: Ability to move from diagnosis and design to implementation, ensuring that processes are practical, sustainable, and adopted by internal teams. - Communication skills: Ability to simplify complex topics and translate strategies into clear guidelines, playbooks, and operational materials. - Stakeholder management: Strong collaboration skills and ability to work with business leaders, internal teams, and cross-functional stakeholders. - Data-driven mindset: Ability to use operational data, performance indicators, and stakeholder feedback to identify improvement opportunities and assess process effectiveness. - Advanced Excel or Google Sheets: Ability to organize, analyze, and structure operational information and tracking mechanisms. - Advanced English: Ability to communicate, lead meetings, and prepare business and operational materials in English. - Ownership and adaptability: Highly organized, detail-oriented, hands-on, and comfortable working in a fast-paced environment where processes and priorities may evolve quickly.

EEO Statement We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient. We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing.

Our intentions are sincere, we speak our minds and listen to each other. We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today. We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come. We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD). I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms