Network Product Specialist

Be yourself at Protolabs

• Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams.
• Why Protolabs?

We are the leaders in digital manufacturing.  We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit.  Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.  We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.  It’s our people who fuel our creativity and make our culture feel like home.

Join our team as a

Network Product Specialist!

This is a HYBRID role - onsite Tuesday-Thursday in Amsterdam.

The

Network

Product Specialist

is

a

support

role

responsible for

supporting

the

Global

Product

Manager

with

global

product

management

activities

.

This role will

be

the

first point of contact for

S

ervice

L

ine

• specific inquiries from internal stakeholders such as sales, application engineers,

manufacturing, sourcing

,

supply chain

,

etc

,

This role

require

s

an ability to pull data and information from a variety of sources and people

( including teammates internal to

Protolabs

, external interviews,

customer feedback sources, as well as

external market research data

) and then perform analysis to inf orm

Protolab’s

Network

strategy

.

This position

will be expected to lead

cross-functional teams on product-led initiatives

, reporting outputs, risks, and needs to the

Global

Product

Manager

.

This position plays

a

n important

role

in the development of the

Protolabs

Network

strategy, new offer launch

es

,

and

optimization of all

Protolabs

Network

offerings

.

What You Will Do:

Products and Services Management

Manage & optimize

the global

Protolabs

Network

offer

performance

within existing capabilities or operational improvements (

i.e.

material, process

• , capability optimization)
• .

• Represent product management in project meetings & discussions with Business Analysts to support Product and the overall goals of the
• Protolabs

Network

business, optimizing margin dollars and customer experience

.

Work with

Network

Global

Product

Manager

to collaborate on critical

• priorities,
• decision-making, risk management, and help needed for projects.

Represent product management in

website quality testing; develop

and refine

a suite of

necessary scenarios to test for different

user experiences ahead of launch

.

Work with

Global

Product Manager

to

determine

the

severity of

any

issues found

.

First level triage of offer questions; work with

Global

Product

Manager

to solve problems for customers

, sales team and/or other stakeholders with other internal stakeholders in GTS, Operations,

Marketing, Sales, Finance

, and Sourcing.

Understand

& document competitive position in the global marketplace

Strategic

& Planning Support

Support the Global

Network

strategy development

by c

ollecting data as required by the

Global

Product

Manager

to enable product line grow

th

above market rate

• .
• This could include data generated from Domo, Looker, web searches, collation of survey results,
• etc.
• Create Excel or Domo graphical or data summaries and outputs to support the global service line strategies/roadmaps/stage
• gate deliverables

In tandem with

Customer Experience team, d

esign and execute impactful market research studies; drive to conclusions and actionable recommendations for the business

W

ork with

Customer

Experience team to understand customer

, partner, and internal stakeholder

needs

and key

value drivers

.

Work with Global Product

Manage

r to create

research

guide

s

• & plan s
• , eventually developing key underlying themes from the

VOC

. S upport the

Global Product

Manager

in the

development of

an actionable

segmentation model and

the

creation of

a

differentiat

ed

value p

roposition

for a new

customer offe

r.

Understand

• and define how this offer should complement and align with our exiting
• Factory offers across services.

Pricing

Work with

Pricing

Team to

monitor

impacts

of our pricing strategies

.

U

nderstand

pricing gaps, risks, and

opportunities for optimization of

global

offer

pricing

to meet business requirements for pricing goals as well as optimize margin for

Protolabs

Network

; jointly present opportunities to Global Product

Manager

for action

Work with

Pricing

and Sourcing team to closely

montior

performance of our pricing inputs, recommending any actions or analysis needed for counterbids, margins, or partner feedback.

Work closely with

• Sourcing,
• Sales,
• Pricing

Team

and Product

Manager

to develop a production pricing

and large deal

approval process

.

Program & Project Management

Collects, synthesizes,

analyzes

and reports measurement data;

s

upports reviews of marketing and Go-To-Market activities

Run recurring reports to understand success & progression of offer(s) for reporting to management helping in

facilitating