Customer Relations Assistant

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day Work Day(s) Friday, Monday, Thursday, Tuesday, Wednesday Shift Start Time 9:00 AM Shift End Time 6:00 PM Worker Sub-Type Regular Children’s is one of the nation’s leading children’s hospitals.

No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description Provides customer services and information to patients, guests, and staff in an accurate and service-oriented communication style. Answers telephone, takes messages, and routes phone calls. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

Experience No minimum experience required Preferred Qualifications Experience in administrative/secretarial, customer service, or business office Experience in healthcare Personal computer skills, including Microsoft Word, PowerPoint, Excel, and other Windows-based applications Experience with multiple phone line systems or switchboards Education High school diploma or equivalent Certification Summary No professional certifications required Knowledge, Skills, and Abilities Demonstrated verbal/written communication, organizational, customer service, and interpersonal skills Job Responsibilities Assist patients and families with wayfinding and navigation throughout the facility.

Support patients and families in accessing and using the MyChart patient portal. Answer incoming telephone calls; take accurate messages and route calls to the appropriate staff or department. Provide directions, page requested individuals and distribute/collect appropriate paperwork and forms. Assist with sorting and distributing mail, including interoffice mail and related correspondence.

Perform department-specific support duties, which may include supporting volunteers, filing documents, providing coverage for other staff, and completing other assignments as needed.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 1777-1797 Northeast Expressway Job Family Family Support