IT Support Specialist

• Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.
• Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
• Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited.
• If these are values you share, we would love you to join our team.
• SCOPE OF ROLE:

IT Support Specialist

Delivered customer-focused 1st line IT support to around 1,000 employees across the Mulberry Group, acting as the first point of contact for all technical queries. Resolved issues quickly and clearly, explaining fixes in plain language so users of every technical level felt supported and confident. Build strong working relationships across the business by keeping users informed, managing expectations and following every request through to resolution. You’ll also be working closely with 2 nd line in investigating issues.

The IT support service involves: Resolving support calls, managing own calls on the IT Service Desk, carry out hands-on support of London based users (200 users currently), provide remote support of Mulberry ERP systems and other central back-end systems across all Mulberry sites and participate in project work (upgrades, implementations).

DUTIES & RESPONSIBILITIES:

Support and implementation of the following:

Critical business systems

Prima ERP system, Business Objects reporting, Manhattan WMS system, Aptos, Hybris, Salesforce, Mulesoft.

Retail / EPoS systems

Installation, deployment and support of EPOS system (Retail J) and Tulip POS.

Operating systems

Maintenance of Windows Server 2012+, Microsoft 365 including Exchange, Active Directory, Intune, Azure, Sharepoint, Teams, Windows file server.

Desktop Support

Microsoft Windows 10&11, Microsoft Office 365, Apple IOS, MS Authenticator.

Networking

Detailed knowledge of the following areas - WAN/LAN, TCP/IP, DHCP, VPN and Switches / Routers, Cisco Meraki.

Mobile/IP Telephony

Support and maintenance of mobile telephones, including Apple iPhones & Android devices, 8x8 system.

Hardware support and Maintenance

Desktop PC’s, laptop & mobile solutions, printers & photocopiers. Meeting room and AV support

OTHER

The role is based in London and has a requirement to be on-site 5 days a week, with some travel to our UK offices and stores, as the business demands.

Weekend on-call support may be required.

What we can do for you:

Competitive salary

Generous staff discount and access to staff sales

Birthday day off

Pension contributions and life assurance

Learning and development opportunities

Two paid volunteering days per year

Access to Help@Hand wellbeing support, including remote GP appointments, mental health support, physiotherapy, personal training and retail discounts

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [email protected].