Dispatcher

Overview Must be available to work M-F 8:00AM-5:00PM, occasional weekends required Snyder is looking to add a Dispatcher to our GROWING TEAM! If you like to stay busy, know how to prioritize, and you work well in a high-volume atmosphere, this could be the right fit for you! The successful candidate will be a self-starter and have a goal-oriented mindset. This position handles getting technicians out to customers' homes quickly and efficiently along with scheduling appointments. Why join THIS team? Flexible Hours/ Friendly Work Environment Robust benefits package; health, dental, vision insurance, prescription Paid life insurance Matching 401K Paid Training Paid Time off Weekly pay Career Advancement opportunities Paid Holidays What YOU will do:

• Commitment to excellence in customer service and satisfaction with all customers
• Representation of Snyder in a professional manner during customer service interactions
• Initiate and maintain constant professional communication with customers and vendors throughout the service or repair process
• Create and maintain daily schedule for assigned service technicians
• Review work orders daily and ensure completion, schedule any needed follow ups, enter notes in customer records and close out the work order in the system
• Update call logs after each phone call
• Assist other dispatchers with challenges they may be experiencing
• Build and create accurate estimates based on technicians’ notes
• Track estimates from initiation to completion of the project, resolve any issues impeding progress
• Adjust daily work schedule with proper technicians for emergency situations as they occur What you NEED:
• Knowledge of South Florida geography Broward, Palm Beach, Martin counties
• Preferred Service Titan operating software experience Not required
• Preferred working knowledge of Microsoft office Not required
• Ability to thrive in fast-paced environments and remain flexible to changing needs
• Excellent problem-solving, client-facing and conflict resolution skills
• Solid organizational skills, including multitasking, time-management and ability to prioritize; detail oriented and meticulous
• Previous experience in scheduling and dispatching in a home improvement, service or construction setting
• Excellent written and verbal communication skills with customers and co-workers
• Logistically sound scheduling experience
• Must be very well organized and have the ability to delegate and assign jobs appropriately. Posted Min Pay Rate USD $18.00/Hr. Posted Max Pay Rate USD $22.00/Hr.