Business System Analyst

Responsibilities

• Partner with product owners, product managers, business stakeholders, and SMEs to elicit, analyze, validate, and document functional and non-functional needs, business rules, product requirements, and acceptance criteria.
• Translate product objectives and business needs into clear, actionable user stories, acceptance criteria, supporting documentation, and technical specifications that are ready for Agile delivery teams.
• Analyze complex business and technical issues, existing system logic, dependencies, and opportunities to improve product outcomes, operational performance, and member or stakeholder experience.
• Support product teams in defining scope, sequencing work, and clarifying requirements based on user needs, business value, system dependencies, existing architecture, and enterprise technology direction.
• Conduct impact analysis and assessments for proposed product changes to evaluate system dependencies, risks, effort estimates, and traceability needs that inform prioritization, backlog refinement, and delivery planning.
• Map business data elements to backend data sources, using SQL skills for accurate querying, validation, and source-to-target mapping.
• Create and maintain lightweight, fit-for-purpose documentation that supports product decisions, Agile delivery, system understanding, and downstream development or testing activities; review and provide feedback on vendor designs and deliverables.
• Act as a liaison between product, business, engineering, architecture, and QA teams to clarify requirements, resolve questions, support backlog refinement, and ensure a shared understanding of business value, technical scope, and acceptance criteria.
• Support Agile delivery teams throughout discovery, sprint planning, development, testing, defect triage, user acceptance testing (UAT), release readiness, and post-release validation activities.
• Ensure product requirements, backlog items, and delivery artifacts adhere to BCBSRI policies, standards, and regulatory/compliance requirements (e.g., HIPAA, CMS, BCBSA).
• Perform other duties as assigned.

Requirements

• ProArch · India (Remote) · Contract · Posted 2026-11-09
• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field; or an equivalent combination of education and related work experience.
• Three to five years of business analysis, systems analysis, or product delivery experience, working with business and product teams to define, refine, and document requirements for technology solutions
• Ability to elicit, analyze, and document business, user, and product requirements, including process flows, user stories, use cases, acceptance criteria, and conceptual data diagrams.
• Strong hands-on SQL skills for data mapping, querying, and validation across systems.
• Knowledge of requirements engineering, traceability matrices, and requirements management tools and techniques.
• Understanding of Agile delivery practices, software development lifecycles (SDLC), API and batch integration concepts, and modern web-based/client-server application design.
• Ability to create clear technical documentation and communicate complex technical concepts to both technical and non-technical stakeholders.
• Experience creating and validating Agile delivery artifacts and documentation for downstream teams, including developers, QA, deployment, operations, and product stakeholders.
• Proficiency with business process modeling and diagramming tools (e.g., Microsoft Visio) and the Microsoft Office suite.
• Strong analytical, critical thinking, and problem-solving skills, with strong business acumen and political savvy.
• Strong written and verbal communication, facilitation, and negotiation skills.
• Ability to work effectively with a wide variety of people in individual and group settings.
• Strong organizing and time management skills, with the ability to prioritize and respond to shifting deadlines and manage a diverse, deadline-oriented workflow.

Preferred

• Healthcare payer or health insurance industry experience.
• Experience with Facets or other healthcare payer adjudication systems.
• Experience with cloud-based platform integrations (Azure, Google Cloud, and Salesforce).
• Experience supporting Agile product delivery, including backlog refinement, user story development, acceptance criteria, sprint planning, and collaboration with product owners and cross-functional delivery teams.
• CCBA, CBAP, or PMI-PBA certification, or familiarity with BABOK / IIBA standards.
• Familiarity with regulatory and compliance requirements relevant to healthcare (HIPAA, CMS, BCBSA, SOC1/SOC2)

Pay

Salary: INR 2,800,000–3,200,000