The Commercial Manager - Contracts Management

Company Overview Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses through reimagining how telco should be delivered. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform.

Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Through Smart Communities, we own and operate extensive fibre to the premises (FTTP) and managed Wi-Fi networks that service residential and commercial communities including multi-unit dwellings. Through Neoloop we offer open access to our FTTP networks to other Retail Service Providers.

Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs. Visit www.superloop.com to learn more.

Business Unit Overview The Commercial team enables profitable and sustainable growth by establishing the commercial frameworks, pricing strategies and governance that translate Superloop’s strategy into executable customer and commercial outcomes.

The team is responsible for pricing and commercial deal strategy, commercial governance, cost assurance and customer contract management, supporting both standard propositions and complex or customised customer arrangements.

Working closely with Product, Sales, Presales, Legal, Finance, Networks and Delivery, Commercial provides the insight and commercial leadership required to balance growth, customer value, risk and margin. Role Purpose The Commercial Manager - Contracts Management will lead the establishment and transformation of customer contract management across Superloop, while managing Superloop's key customer contracts.

Combining senior commercial judgement with hands-on execution, the role will design, implement and embed a scalable contract management framework across people, processes, governance, data and systems. It will establish clear ownership of contractual commitments, strengthen risk management, protect commercial value and support consistent delivery of customer outcomes.

As the primary customer-facing contract management contact for key customers, the role will take end-to-end ownership of contract governance and execution, including obligations, variations, commercial commitments, issues and contractual change.

Working closely with Account Management, Pricing, Legal, Finance and operational teams, the role will ensure contractual requirements are translated into clear accountabilities and delivered consistently across the business.

Key Responsibilities Design and implement Superloop’s customer contract management framework, establishing a consistent, commercially focused approach to managing contracts throughout their lifecycle. Establish a risk-based approach that aligns the level of contract oversight with customer significance, contractual complexity, commercial value and exposure.

Develop and embed clear cross-functional accountabilities, decision rights and escalation pathways across Contract Management, Account Management, Pricing, Legal, Finance, Delivery and operational teams. Establish contract management standards, processes and controls covering contract data, documentation, obligations, variations, renewals, governance and reporting.

Drive continuous improvement and automation within Superloop’s contract management framework. Act as the primary customer-facing contract management contact for Superloop's key customers, partnering closely with Account Management and relevant delivery and operational teams.

Maintain a comprehensive understanding of key customer agreements, including scope, commercial terms, obligations, service commitments, pricing mechanisms, milestones, customer dependencies and renewal provisions. Personally execute day-to-day contract management activities, including maintaining accurate systems, registers, correspondence, action logs and governance reporting.

Manage variations and change control, coordinating commercial assessment, legal input, approvals, customer engagement and execution. Coordinate contract-to-delivery handover, ensuring contractual requirements, delivery milestones, acceptance criteria, service commitments and customer dependencies are understood and assigned to accountable owners.

Lead contractual governance discussions and the commercial aspects of service performance reviews, ensuring decisions, commitments, remediation actions and outstanding obligations are documented and progressed. Assess and manage applicable service credits, claims and other contractual remedies with Legal, Finance and operational teams, ensuring appropriate validation, approval and resolution.

Proactively identify and address commercial and contractual risk, including value leakage, missed price adjustments, unapproved scope changes, unmet obligations and contract performance issues. Provide senior contract management advice on complex customer matters, balancing contractual rights, commercial outcomes and long-term customer relationships.

Qualifications and Experience 8+ years’ experience in commercial management or contract management, including direct responsibility for complex, high-value customer contracts. Demonstrated sell-side contract management experience within a complex service-based environment, with telecommunications or technology sector highly regarded.

Proven experience designing, implementing and embedding contract management frameworks and operating models, rather than solely administering contracts within an established function. Experience translating transformation objectives into practical processes, governance, systems requirements and measurable business improvements.

Strong experience in customer-facing contract management, including contractual governance, obligation management, variations, renewals and issue resolution. Demonstrated experience coordinating contract-to-delivery handover, translating contractual scope, milestones, acceptance criteria, service commitments and customer dependencies into clear operational accountabilities.

Experience establishing cross-functional ownership and accountability and influencing senior stakeholders across Commercial, Sales, Legal, Finance and operational teams without direct reporting authority. Strong negotiation, communication and stakeholder management skills, with the ability to navigate complex customer matters and translate contractual requirements into clear business actions and commercial outcomes.

Strong analytical capability, attention to detail and execution discipline, combined with a willingness to remain hands-on in managing contracts, systems, records and issues. Ability to operate with a high degree of independence, judgement and accountability, balancing multiple priorities and strategic transformation with day-to-day contract execution.

Relevant tertiary qualifications in business, commerce, law or a related discipline, or equivalent relevant experience. Experience within the telecommunications or technology sector is highly regarded. On Offer Free Home Broadband Free Mobile SIM plan Flexibility – 3 days/week in the office Lunch on Wednesdays, snacks, donuts and more!

Diverse and inclusive culture Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond. At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members.

As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.