Senior Systems Analyst

We’re looking for a Senior Systems Analyst to help support and improve the systems behind operational risk and safety at Air New Zealand. You’ll provide technical analysis and support across business applications, becoming a trusted subject matter expert in the systems and processes they support.

As a senior member of the team, you’ll share your knowledge, mentor other Systems Analysts and build strong relationships with stakeholders across the business.

Please note applications close 11:59pm Sunday 6 December

We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles. If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process. Whāia te pae tawhiti kia tata.

About Air New Zealand

• Kia ora!
• Air New Zealand is on an accelerated journey to become the world’s leading digital airline.

Why join Air New Zealand?

At Air New Zealand, you'll join an iconic Kiwi organisation where you can make a real difference.

Sounds like you?

• Apply today!
• If you bring the core experience and skills for this role, we’d love to hear from you.
• At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive.
• Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart.
• We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.
• "Seek to bring distant horizons closer.
• Once near, seize them and make them your reality."

Responsibilities

• You’ll also lead enhancements that improve how our services work for the business.

How you’ll make an impact

• Gather requirements for system and process enhancements, and explain technical concepts clearly to non-technical stakeholders
• Advise on application configuration, access, upgrades, maintenance, compliance and change impacts, identifying improvements and guiding others Triage incidents, service requests, errors, access issues and user queries, working to agreed service measures and applying service management practices
• Build and improve support articles, reusable documentation, user guidance and training materials
• Manage vendor relationships, identify service level agreement (SLA) gaps, review contract terms and contribute to RFI and RFP activities
• Find practical ways to improve and automate services, using available and emerging technologies, including AI where appropriate
• Share Systems Analysis practices, mentor colleagues and contribute to onboarding, Chapter initiatives and knowledge sharing
• Connect technology strategy with the needs of our systems, services and wider business, while working with other specialists to support broader team outcomes
• Knowledge of application configuration and lifecycle activities, including access, upgrades, maintenance, compliance and change impact analysis
• Understanding of service management practices, including incident, change, problem and service configuration management
• Ko te pae tata whakamaua, kia tina.

Requirements

• At least four years’ experience in systems analysis, business analysis, application support, product operations or a related technology role
• Experience gathering requirements and documenting business and technical concepts for different audiences
• Strong systems analysis, process mapping, problem-solving and requirements elicitation skills
• The ability to connect business needs, technical constraints and operational service outcomes
• Experience working with vendors and partners, creating support documentation, and providing training or guidance to others An improvement mindset, with the ability to turn opportunities into practical changes or automation pathways

Benefits

• We want our people to thrive at work and enjoy life beyond it, with benefits including: Generous, discounted travel opportunities for you, your friends and whānau FlexiLeave, giving you the option to purchase up to four additional weeks of leave each year
• Learning and development opportunities to grow your leadership capability and career
• Access to discounted medical insurance and a range of health and wellbeing support services
• Discounts across hotels, activities, retail and other everyday essentials.
• You’ll join a highly engaged team that enjoys tackling complex challenges and learning from one another in an inclusive, supportive environment.