Case Manager

Responsibilities

• Carry a caseload (25-30 clients) and conduct a minimum of 1 (one) visit per week/per client within current residence or community setting for the first three months after obtaining housing. After three months, individuals are required to be seen twice per month.
• Provide care coordination to ensure stability of housing and independent living skills and facilitate referrals and linkages to internal/external community services/providers to assure a continuum of services.
• Provide on-going support, case management, and skills training in accordance with the strengths, needs, abilities, and preferences identified within the treatment plan to help the individual achieve stated goals and objectives.
• Gather information from client, family members, and/or support system(s) to ensure client is receiving appropriate level of care.
• Recognize the need for crisis intervention and notify designated supervisor/clinical contact of escalated situations.
• Complete timely, high-quality documentation for all service contacts including face-to-face and collateral meetings and outreach attempts (within 24 hours) to meet agency and state standards.
• Participate in weekly team meetings to provide input for client treatment needs based on observation/interactions with individual/family/other providers.
• Meet agency productivity standard of 40 billable hours per month.
• Meet regularly with program manager as a means of enhancing professional growth, reviewing and evaluating the provision of services and supports, and evaluating performance.
• Perform additional duties assigned by team lead/program manager/director.

Requirements

• Travel throughout DBHDD Region 3 required.
• Must have reliable transportation.
• Ability to use a computer, telephone, fax, copy and scanning machine.
• Must pass a pre-employment drug screen and background (fingerprint) check, have valid Georgia driver’s license and motor vehicle record, complete/pass agency-sponsored defensive driving course, as well as all other agency-required trainings.
• Bachelor’s degree in related field (such as human services, psychology, counseling, criminal justice, sociology, or social work).
• One year of experience in a behavioral health setting providing case management/community support service or similar.
• Or combined equivalent education and experience.
• Proficient technology skills to be able to use electronic medical record, computer, telehealth system, and cell phone.
• Care coordination skills to assist individuals with accessing/linking to additional resources and/or services within the agency and/or community.
• Must have transportation to and from work, strong interpersonal skills & be a positive team player.

WORKING CONDITIONS

Community setting, typically working Monday-Friday 8:15am-5:00pm; however, some evening and weekend hours will be required, including HSP crisis warm line rotation. Service delivery is in-person and via telehealth/telephone.