Customer Service Specialist

Join Zopa, a pioneering fintech company that has redefined banking. As a Customer Service Specialist, you'll be the face of Zopa, handling customer queries and ensuring a seamless experience. You'll work in a hybrid role, attending our Manchester office three days a week.

• Handle a high volume of inbound and outbound customer interactions by phone, chat, and email, ensuring timely resolutions.
• Resolve customer queries across a range of banking products and services, primarily Point of Sale, aiming to resolve them at first contact or following up until a resolution is reached.
• Work closely with internal teams to advocate for customers and improve service delivery, supporting continuous improvement initiatives across service processes and customer journeys.