Incident Manager II

Join Braze, a leading customer engagement platform, as an Incident Manager II. In this role, you will focus on major incident management, process management, program management, and release management. You will work closely with engineering, technical support, and customer success teams to drive incident resolution and improve tools and processes related to manageability, observability, and resiliency. You should have experience in incident management, operations, or technical support, and a strong technical background.

• Creating, communicating, and executing the incident response strategy and actions for low-level incidents and release regressions.
• Driving incident resolution by partnering closely with Engineering, Technical Support, and Customer Success.
• Leading and contributing to projects to improve tools and processes related to manageability, observability, and resiliency.