Assistant Store Manager

Manager, you’ll work closely with the Store Manager to lead the day-to-day success of a high-end bridal boutique, ensuring an exceptional experience for every bride and their guests.

About Essense of Australia

• True Society is a collective of global bridal stores offering all brides the ultimate wedding dress shopping experience.
• With locations in the USA, Australia, and Europe, we help brides celebrate their own personal style that represents their true self.
• True Society stores exclusively offer internationally sought-after designer brands Essense of Australia, Stella York, All Who Wander, Martina Liana and Martine Liana Luxe.
• A Warm Welcome .
• We invest in the success of each member of the True Crew.
• Exceptional Experience.

Responsibilities

• This role combines hands-on leadership of the customer experience with oversight of store operations, inventory management, and team development.
• Through active floor leadership, coaching, and training, you’ll help drive sales performance, maintain operational excellence, and uphold the elevated standards that define True Society.
• You’ll also serve as the lead manager in the Store Manager’s absence.
• Create a personalized, memorable experience for each customer and their bridal party through thoughtful details and special touches that distinguish True Society and enhance every aspect of the bridal gown selection journey.
• Co-lead the daily sales and operational management of fast-growing upscale retail bridal boutique; work with stylists to ensure store consistently achieves and maintains sales goals.
• Partner with the Store Manager on daily operations, including opening and closing, reconciliation, sales reporting, and KPI tracking.
• Oversee inventory management, receiving, and audits, while ensuring merchandising and store presentation meet True Society standards.
• Foster continued development of store and staff through ongoing recruitment, training and coaching.
• Manage, train and measure the success of the pre-appointment qualification process against conversions.
• Monitor and respond to all store reviews and provide feedback to store manager and/or coaching to staff as needed to address any issues.
• Manage and conduct follow up activities on customer inquiries (email, text, phone, website).
• First level management of customer complaints, reporting them with continuous improvement awareness in collaboration with the Store Manager.
• Manage the execution in store as directed by the Store Manager for; store marketing activities including bridal fairs and other promotions; manage all planning, role and project assignments, preparation of materials and gowns, set-up, onsite execution and tear down.
• Prepare store for in-store special events and trunk shows; ensure store is always maintained to the highest level of visual and brand standards.

Requirements

• Bachelor’s degree in Retail, Fashion or related degree preferred; equivalent relevant work experience will be considered in lieu of a degree.
• 3-5 years retail management experience.
• Previous bridal sales or other apparel industry-related management experience preferred, yet not essential.
• Exhibits teamwork, objectivity, and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
• Strong customer service approach with ability to build relationships with customers and solve problems quickly and efficiently.
• High level of emotional intelligence and organizational awareness to allow for effective individual and team leadership.
• Excellent written and verbal communication skills, both professional and friendly.
• Proven retail sales ability demonstrated by consistent attainment of sales goals in prior positions.
• Ability to lead and thrive in a challenging environment where multi-tasking and adaptability are a requirement.
• Proven leadership skills with the ability to quickly assimilate to the team and build rapport to motivate and coach the team for positive performance outcomes.
• Results-driven with strong attention to detail and ability to prioritize, oversee and delegate responsibilities.
• Knowledge of Microsoft Office programs and social media platforms; Facebook and Instagram.
• Ability and willingness to work evenings and weekends.
• Ability to maintain a professional appearance and demeanor.
• Physical ability to move throughout the store, lift and move up to 25 lbs., kneel and stand and work on feet most of the time.
• What does it mean to be part of the True Crew?
• The True Crew is the heart and soul of the True Society experience.
• They are passion-led and go above and beyond to support one another and to ensure every bride feels all the love the moment they walk through the doors.
• All the Dresses!
• You'll be surrounded by rack after rack of aisle-worthy styles from international, award-winning wedding dress designers, giving you the ability to help each bride find the dress of their dreams.
• Expert Training.
• Our robust onboarding and on-going training provides our team with everything they need to know about the gowns and how to serve brides.

Benefits

• We are focused on providing an exceptional experience to our brides, and we provide the same thoughtful experience to each of our team members.
• We provide a competitive salary, and ample opportunity for exceptional team members to grow with us as we continue to expand.
• If you have the skills and drive to help us further our growth, please go to https://truesociety.com/careers/ and follow the prompts to submit a cover letter, resume, and online application.