Lead Implementation Consultant [CRM BFSI]
LeadSquared
- Noida, India
- Lead/Staff
- Posted
Role
Lead Implementation Consultant [CRM BFSI]
About LeadSquared
- One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1800+ customers with 2.50 lakhs users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale.
- Known for its verticalized, industry-centric solutions, LeadSquared serves EdTech, Education, Healthcare, BFSI, Real Estate, Automotive, and Hospitality industries. The company is headquartered in Bengaluru with a local presence in New Jersey, Philippines, South Africa, Australia, and Indonesia.
The Role
We are looking for a seasoned Implementation Leader to drive large-scale deployments of LeadSquared’s platform. This role will own end-to-end delivery, stakeholder management, and team leadership, ensuring successful implementation, adoption, and long-term customer success.
Key Responsibilities
- Regional Delivery Ownership (North India)
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- Own end-to-end implementation delivery for clients across North India
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- Manage multiple high-value projects, ensuring timelines, quality, and customer satisfaction
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Act as the escalation point for critical client issues within the region
Client & Stakeholder Management
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- Build strong relationships with enterprise clients and key stakeholders
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- Lead requirement discussions, solution design, and implementation strategy
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Drive customer success outcomes and ensure high retention & expansion
Team Leadership & People Management
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- Lead, mentor, and manage a team of Implementation Consultants across North India
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- Drive hiring, onboarding, and capability building within the team
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Allocate resources effectively and ensure optimal team utilization
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Set performance goals and conduct regular reviews
Solutioning & Implementation
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Translate complex business requirements into scalable CRM solutions
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- Design workflows, automations, and integrations using LeadSquared platform
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Ensure adherence to implementation best practices and standard frameworks
Cross-Functional Collaboration
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- Partner with Sales, Customer Success, and Product teams for seamless delivery
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Support pre-sales for enterprise deals requiring complex solutioning
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Provide feedback to product teams based on regional client needs
Requirements
:
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4–8 years of experience in SaaS implementation/CRM delivery
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Strong experience in managing enterprise implementations
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Proven experience in team handling and regional ownership
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Hands-on experience with CRM platforms
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Strong understanding of sales, marketing, and operational workflows
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Excellent stakeholder management and communication skills
Why Should You Apply?
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- Fast-paced environment with exposure to leading Banks, NBFCs, and FinTech lenders
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- Accelerated growth & rewards based on deal closures and revenue targets
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Easily approachable management with direct access to leadership
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- Work with the best minds in lending technology and industry leaders
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Flexible work timings with hybrid working options
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Opportunity to work on complex, large-scale implementations
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Collaborative and high-growth culture