Front Office Supervisor - FT

• Join Our Team!
• The pay range for this position is $22.00 to $24.00/hr depending on experience.

Position Responsibilities (including but not limited to)

Acts as Manager on duty, and supports Front Office Manager and Director of Front Office during shift hours.

Promptly resolves any guest complaints or issues

• Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction
• Anticipate the guests’ needs, change direction quickly and multi-task
• Uphold the highest standards of cleanliness, sanitation, safety, and conduct

Ensures proper communication within the department

Other job duties as required

Position Requirements

• A collaborative team player who leads by example and contributes to a positive and supportive work environment
• Professional appearance and demeanor, consistently reflecting the hotel's standards for grooming and dress
• A positive, professional attitude and a genuine passion for hospitality and guest satisfaction
• Ability to anticipate guest needs, respond thoughtfully to requests, and create opportunities to delight our guests
• Dependable, self-motivated, and detail-oriented, with a strong sense of accountability and follow-through

Strong leadership, decision-making, and problem-solving skills

• Ability to work a flexible schedule, including weekends and holidays as needed
• Commitment to completing all duties and responsibilities in a timely and efficient manner while following hotel policies and procedures
• Proficiency with computers and general office applications, including word processing, spreadsheets, and databases. Opera experience is plus
• Strong verbal and written communication skills, with the ability to interact professionally and effectively with guests, team members, and management

Reliable transportation and consistent attendance

High school diploma or equivalent required

Due to the cyclical nature of the hospitality business, employees may be required to work varying schedules to reflect the business needs of the hotel, including evenings, weekends and holidays.

Benefits

We are looking to hire the most highly qualified people and provide a competitive benefits package which include:

Paid Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Vacation, Sick and Holiday Pay

Company Basic Life Insurance

Company paid Accidental Death & Dismemberment

Company paid Short Term Disability

Company paid Long term Disability

401k Retirement Plan

• Apply today and grow with EOS Hospitality!
• EOS Hospitality is an Equal Opportunity Employer.