Analyst I, Merchant Care

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, a leading fintech company that powers digital payments for major brands like eBay, Spotify, and Uber. As an Analyst I in Merchant Care, you will provide exceptional customer service, troubleshoot payment issues, collaborate with internal teams, and educate merchants on platform features. You will work in a fast-paced environment with a focus on high service standards.

• Provide exceptional customer experience by handling inquiries and issues from merchants via various channels (email, phone, chat).
• Troubleshoot and resolve merchant payment issues, technical challenges, and account-related concerns with a focus on timely and accurate resolutions.
• Collaborate with internal teams, including operations, product, and engineering, to address merchant concerns and drive issues to resolution.