Software Quality Engineer

As a Software QA Engineer at Quavo, you’ll ensure the quality, reliability, and performance of our products across the full development lifecycle.

About Quavo

• Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI.
• Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.

Responsibilities

• You’ll go beyond Acceptance Criteria, thinking like an end user to uncover issues in functionality, security, and UX, and catching problems early by reviewing requirements in refinement.
• You’ll work AI-first with Quavo’s Claude Code QA skills for test planning, execution, and bug filing, while remaining accountable for every output you approve.
• You’ll test Pega/QFD workflows, validate data with read-only Snowflake SQL, and publish traceable evidence to Jira and BrowserStack.
• You’ll also verify regulatory coverage (Reg E, Reg Z, NACHA, PCI, UDAAP) and maintain audit-ready evidence for SOC2 and PCI-DSS.
• Partnering with Product, Engineering, Infrastructure, Onboarding, Services, and Client Experience, you’ll be an active voice in Agile ceremonies, investigate customer issues, and contribute to Confluence.
• Over time, you’ll become a subject-matter expert on Quavo’s products, supporting release readiness and guiding clients with confidence.
• AI-Assisted Testing Operate the QA skills framework.
• Use Quavo's Claude Code QA skills for board sync, test planning, execution, sign-off, kickbacks, and bug filing.
• Own every AI-generated output.
• Review, correct, and approve all drafts before they post to Jira or BrowserStack.
• You are accountable for the result, not the tool.
• Contribute product context, compliance dimensions, and reusable test procedures into skills to improve future performance.
• Test Planning and Execution Develop and execute test plans to Quavo's ten-point standard covering acceptance criteria mapping, traceability, compliance applicability, and known-gap disclosure that go beyond defined Acceptance Criteria.
• Test Pega/QFD case lifecycles, flows, decision rules, and data transforms; inspect and compare branches and trace each branch to its Jira ticket.
• Validate data with read-only SQL against QFD in Snowflake, following PII masking and tenant isolation rules.
• functionality, reliability, performance, security, and UX.
• Think like an end user.
• Publish test cases, runs, and evidence to BrowserStack Test Management to maintain full traceability.
• Compliance and Release Readiness Tag and verify regulatory coverage across Reg E, Reg Z, NACHA, PCI, and UDAAP.
• Maintain test evidence that supports SOC2 and PCI-DSS audits; use synthetic or masked data and never commit secrets or PII.
• Collaboration and Shift-Left Participate in sprint ceremonies: standups, refinement, pointing, and retrospectives.
• Find defects early by reviewing requirements in refinement and applying Quavo's Definition of Ready.
• Partner with Engineering, Product, Onboarding, Services, Infrastructure, and Client Experience to drive quality.
• Investigate customer complaints and product issues.
• Contribute regularly to Confluence and become a Subject Matter Expert on Quavo's products.

Requirements

• This role is not sponsorship eligible.
• Applicants must be legally authorized to work in the United States without employer visa sponsorship, now or in the future.
• Bachelor's degree in computer science or a related field, or equivalent industry experience with a proven track record.
• ISTQB or other quality/testing certification.
• 2+ years testing a low-code BPM platform.
• Hands-on experience using generative AI tools in daily work, with the judgment to spot and challenge incorrect or unsupported results.
• Basic SQL, Git, and command-line proficiency.
• Understanding of the disputes and fraud domain (Reg E and Reg Z disputes, chargebacks, card network rules), or a demonstrated ability to learn it quickly.
• Meticulous attention to detail and strong organizational skills.
• Excellent written and verbal communication.
• Not afraid to ask questions; communicates with tact.
• Works well on a team in a fast-paced, deadline-driven environment and asks for help early.
• Quavo is looking for authentic and courageous professionals to join our team.
• If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience….
• Then you are going to love working at Quavo!

Preferred

• Working knowledge of Pega (case types, flows, Tracer, Clipboard) Pega CSA or CSSA certification.
• Test automation experience, especially Playwright with TypeScript.
• API testing experience (e.g., Postman).
• Familiarity with AWS services such as CloudWatch, Lambda, and SQS.
• Experience in FinTech or another regulated industry.
• Experience with Jira, Confluence, Bitbucket, BrowserStack, and SharePoint.
• Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations.