Internal Messenger

Job Title:

Internal Messenger

Reports To

• The
• Internal Messenger
• will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview:

The

Internal Messenger

provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: scan, log, and distribute incoming deliveries that arrive via messenger, and support the onsite business service center in a timely manner.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

Duties and Responsibilities

Provides 5-star customer service to all employees (in all forms of communication).

Performs the initial rough and fine sorts of incoming mail delivered via courier.

Maintains records of daily deliveries in the system and/or log book.

Scan all incoming deliveries in the MSA X-ray machine to ensure the item is safe to accept.

Log in all deliveries into the iOffice receiving system.

Sorts deliverable items in accordance with the delivery route to ensure maximum efficiency.

Understands privacy rules and do not tamper with packages or documents.

Delivers mail to end users in a timely manner.

Ensures recipients sign for their delivery upon receipt.

Contacts courier/messenger companies regarding status of deliveries.

Pickup and prepare outgoing packages for client.

Ensure all outgoing packages are logged in the iOffice system and messenger information is captured.

Follow up with any client inquiries or request.

Communicate any challenges that may arise to supervisor.

Review and familiarize self with Sites Operation Manual and Continuity plan.

Report any equipment failure to appropriate vendor and Supervisor. Always check in with Supervisor prior.

Competencies

:

Results oriented

Driven by client satisfaction

Strong integrity, solid business ethics

Excellent presentation and interpersonal skills

Excellent written and oral communication skills

Expert in customer service skills, professional attitude and appearance

Good organizational skills

Ability to maintain a high degree of security and confidentiality

Qualifications and Education Requirements

High School Diploma (or equivalent) required.

2+ years prior work experience preferred.

Ability to work assigned work hours determined by the manager.

Excellent organizational and time management skills.

Analytical abilities and aptitude in problem-solving.

Superb written and verbal communication skills.

Current knowledge or ability to learn computer-based systems required for functions of position.

Required to maintain an overall professional appearance and attitude.

Adhere to all policies and procedures required.

Physical Demands

Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.

Ability to walk, bend, kneel, stand, and/or sit for an extended period.

Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)

Ability to lift or move 40 lbs. or greater frequently.

Travel: Local travel via foot or public transportation.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation

The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and o