Data Services Technician

JOB SUMMARY: Under the oversight of the Plant Supervisor , the Data Services Technician is responsible for the install ation and maintenance of telecommunications services, cabling , customer premise equipment (CPE), field equipment and termin als . Responsibilities extend to troubleshooting, isolating , and performing the necessary repairs on defective equipment in the network .

Perform installation and assist with maintenance functions , Information Technology (IT) services, battery testing carrier systems , and assist with non-regulated equipment. Coordinates with other departments on service installations and updates changes for company records ( billing, facility , etc. ) . Documenting and completing project related forms on a ll installation s and repair services rendered .

Monitor s alarm systems to maintain equipment , and communicate s updates, changes or problems to key contacts and impacted customers . This role participate s in a scheduled on-call rotation / emergency response during evenings and weekend hours, remaining in area and available to respond and perform work outside of normal business hours is required while on-call .

Work-related travel is expected in this position as necessary. ESSENTIAL DUTIES , RESPONSIBILITIES AND EXPECTATIONS : 1. Install and T ransfer S ervice s : a. Perform installation of new services for voice, data, special circuits, ethernet, and other non-regulated services Range offers . b. Review staking sheets or maps to install services designed by Network Engineer . c.

Perform work with appropriate tools / hardware to meet all applicable codes and safety requirements . d. Installation and maintenance : i. Services: Voice, b roadband, special circuits, ethernet and other customer premise services provided by Range . ii. Cabling: I nstall, repair and maintain copper or fiber cables in an aerial or buried application and terminate cables using industry standards . iii.

Install subscriber carrier systems, including digital, analog, and next generation carrier systems . iv. Ability to work alone . 2. Repair and Maintain Plant equipment : a. Perform repairs on defective buried cables and may excavate existing copper or fiber cables, as required, to repair damaged or aging facilities.

May be assigned to locate / mark telecommunication facilities in the area and set up safety precautions in preparation for digging. b. P erform repairs on aerial cable with the use of ladders or bucket truck s and set up safety precautions as needed. c. Coordinate with other technical personnel to diagnose or identify and locate defective equipment. Must be able to read and interpret cable schematics .

Required to make repairs or work with other personnel to ensure repairs have been made and network stability is restored . d. Perform repairs in access /transport carrier systems and other department related equipment utilizing specialized test equipment . e. Utilize copper and fiber testing equipment to analyze and identify areas needing upgrades or repairs. f.

Battery testing and maintenance in data centers, communication shelters , and remote carrier systems . g. Perform basic building maintenance and repairs to include HVAC systems and generators . Coordinate repairs with a the Safety, Facilities and Fleet Coordinator if the extent of repairs is beyond the technical ability required for the position . 3. Conducts locating underground cable plant .

Marks located utilities according to set standards. Responsible for interpreting system maps (paper and electronic) to accurately locate . Assists in correcting system mapping information when discrepancies are discovered by reporting the finding s to the Engineering Department . 4. R ecords : Professionally complete all installation and repair-related forms and reports.

S ubmit accordingly within assigned timeframes . a. Communicate with other departments on service installations /repairs and advise on necessary update s for billing, facility records, and other company files. 5. Install wireless equipment includ ing p oint - to - p oint w ireless systems, w ireless a ccess p oints, security cameras, PBX equipment and wiring for the equipment. 6.

Monitor alarm systems to maintain equipment and communicate problems that a ffect company operations / services and impact customers. 7. Meeting and maintain ing compliance with local, state, and federal regulations across all areas of this role’s functions are an expectation and key objective . 8. Must follow all company safety policies / procedures and always use appropriate personal protective equipment (PPE ). 9.

Uphold and demonstrate your commitment to Range’s values in everything you do . Be Innovative-Create the environment where we continually improve and adapt : Be Kind—Our actions make a difference, Be Trustworthy—Do the right thing, take responsibility for our actions, and honor our commitments, and Be United—People are our purpose; unified teams build the strongest networks. 10.

P erform various other related functions and duties as assigned .

MINIMUM QUALIFICATIONS (EXPERIENCE/EDUCATION) : ( A combination of demonstrable years’ experience and applicable alternative training(s) may be considered in lieu of the following qualifications). *Successful completion of a High School diploma program or GED curriculum / exam (12 th grade equivalent) or any other state recognized secondary education program. *A m inimum of 2 years of work experience performing telecommunications data services related functions. *A valid, state - issued, and insurable driver’s license .

NOTE : Some areas may require pole and tower climbing certificates which will be outlined during offer of position. Preferred: Completion of one or more of the following certifications: Class A CDL Tower Certification Pole Certification Technical School, a 2-year / associate degree in Electronics, Telecommunications, Radio, and/or Construction . COMPETENCIES OR KNOWLEDGE, SKILLS, AND ABILITIES (KSA’S): 1.

Information Technology Related Knowledge: Fundamental working knowledge of networking concepts, practices and procedures and ability to apply in varied situations. 2. Analytical Skills: An advanced capability and skill with observing and assessing a situation and determining how to respond in a prompt and professional manner.

Applies highly proficient and specialized skills that allow employees to function in situations that are varied, complex, and/or non-routine . Must be able to see patterns and trends and draw conclusions from observations across various situations . 3. Project Management Skills: At an intermediate level, be proficient in organizing the planning process .

Develop and direct detailed project schedules including tasks, accountabilit y , and deadlines. Anticipate problems that may impede work . Communicates changes and progress. 4. Problem Solving: Problems are varied, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills and general standards and past practices . 5.

Computer / Technical Skills: At an advanced -intermediate level, be proficient with PC based systems, word processing and data entry tools . Creates moderate-to-complex documents . Fundamental knowledge of programing . Conducts intermediate level of systems analyses and troubleshoots issues. 6.

Administrative / General Office Equipment Operation: Efficiently use common office equipment (computer, digital camera, scanner, fax machine, copier, phone) . 7. Equipment Operation: Intermediate skills with operation of hand tools, industry equipment and materials, and testing equipment and systems to troubleshoot and perform repairs and installations . Must have the ability to differentiate between colors . 8.

Oral Comprehension and Expression: The ability to listen / understand information / ideas presented through spoken words and sentences, paired with the ability to communicate information / ideas in speaking so others will understand. 9.

Written Comprehension and Expression: The ability to read / understand information / ideas presented through written / typed words / sentences, paired with the ability to communicate information / ideas in writing so others will understand. 10. Time Management: Requires the ability to use one's work time effectively and productively, 11.

Customer and Personal Relations : Working knowledge of principles and processes for providing customer and personal relations . This includes customer needs assessment s , meeting quality standards, and evaluation of customer satisfaction.