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Care Coordinator I

Alpine

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Job Description OVERVIEW OF POSITION: The Care Coordinator I is the entry-level non-licensed role responsible for member support, care navigation, referral coordination, inbound and outbound call management, and system navigation for designated population.

About Alpine

  • Are you looking to work for a company that has been recognized for over a decade as a Top Place to Work?
  • Apply today to become a part of a company that continues to commit to putting our employees first.

Responsibilities

  • This role serves as a primary access point for members and providers, supporting high-volume engagement, non-clinical needs assessment, and timely escalation to Care Managers.
  • Conduct outreach activities aligned with contractual, program, and engagement expectations.
  • Complete intake screenings and gather information to identify member needs and next steps.
  • Utilize motivational interviewing techniques to support member engagement and identify barriers.
  • Route referrals accurately to Care Coordination, Care Management, or Member Support teams.
  • Coordinate referrals to internal and external medical, behavioral health, and community-based programs.
  • Support appointment scheduling, referral follow-up, and member navigation activities.
  • Escalate members with clinical, psychosocial, or complex needs appropriately.
  • Maintain timely and accurate documentation of outreach, referrals, and member interactions.
  • Navigate multiple systems to support outreach, tracking, and reporting needs.
  • Participate in meetings, trainings, and community engagement activities.
  • Maintains a high level of confidentiality and ensures compliance with HIPAA regulations
  • Health First Colorado members requiring outreach and navigation support • Members requiring intake screening and referral coordination • Members requiring navigation to healthcare, behavioral health, or community resources • Members requiring escalation to licensed Care Managers Other assigned populations as applicable EDUCATION: High School Diploma/GED EXPERIENCE: 1–3 years of experience in customer service, healthcare, or community services
  • Maintain accurate and timely documentation across all member interactions.
  • Meet productivity, outreach, and engagement expectations.
  • Escalate higher-risk members appropriately and timely.

Preferred

Experience supporting outreach or navigation programs

  • Knowledge of medical terminology and Social Determinants of Health (SDOH) concepts
  • Bilingual capability, where relevant to market needs KNOWLEDGE, SKILLS, ABILITIES: Strong communication, organization, and problem-solving skills
  • Proficiency with Microsoft Office and care coordination systems Ability to establish and maintain effective working relationships with others Ability to handle multiple demands concurrently in a high stress environment; organize, coordinate, set priorities and meet deadlines
  • Home office, that is HIPAA compliant for all remote or telecommuting positions as outlined by the company policies and procedures
  • Support departmental workflow and reporting expectations.
  • Ability to navigate multiple systems and workflows Ability to identify barriers and escalate concerns appropriately
  • Basic knowledge of healthcare navigation and SDOH concepts Ability to engage diverse populations professionally

Pay

Hourly Pay Range: $21.00-24.00 hourly

Eligible for annual bonus based on individual and/or company performance.

Benefits

  • Includes medical, dental, and vision insurance; 401(k); paid time off (PTO); and Employee Assistance Program (EAP) Application Deadline: Open until filled.

Complete outreach and referral activities within required timelines.

Applications will be reviewed on a rolling basis.

How to Apply

Apply via careers page at https://alpinephysicians.wd1.myworkdayjobs.com/external